Senior Operations Manager

7 days ago

thane, India Career Guideline Full time
ROLE AND RESPONSIBILITIES
 Evaluates and enhances current Operational systems to generate Operational effectiveness
 Implements training modules for staff & supervisory levels for employee skill development
 Improve the quality and efficiency of the Operations staff and Management team.
 Communicate and coordinate operations strategy, structure, and processes downstream
 Monitor performance to proactively identify efficiency issues and propose solutions
 Review & analyze production reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost efficiency or program improvement
 Interview, hire, train, and mentor the operations team. Recruit, onboard, and train high-performing employees to achieve objectives for profitability, and increasing market share
 Evaluating team’s performances, drafting budgets, generating progress reports, and setting goals
 Review work schedules and assign specific duties. Focus on aspects of managing a team
 Provide regular performance updates to the senior leadership team
 Develop, implement, resource allocation plans
 Resolve internal staff conflicts
 Capable of resolving escalated issues arising from Operations and requiring coordination with other departments
 Successfully relay information about company needs and review operational data to make inferences about the organization’s success
 Bachelor’s degree in business, accounting, or marketing
PREFERRED QUALIFICATIONS AND EDUCATION
 MBA, or equivalent Master’s degree in business management
EXPERIENCE
 6-8 years supervisory experience in operations or related field
 Multi-team management experience
 Call Center, banking or collection industry background preferred
 Preferred 3rd Party or 1st Party Collections experience
REQUIRED SKILLS
 Proven success in a managerial role
 Strong decision-making ability basis
 Ability to motivate and lead employees and hold them accountable
 Strong working knowledge of operational procedures
 Proven track record as a team leader with an understanding of management practices
 Strong business acumen with a broad understanding of fundamental business principles
 Analytical problem-solving skills with an impeccable attention to detail
 Ability to set overall strategy and drive process improvement
 Strong interpersonal skills with ability to collaborate and build a consensus in a high-pressure
environment
TECHNICAL SKILLS
 Excellent written and spoken English
 Proficiency in Microsoft Office (Outlook, Excel, PPT)
 Relationship Management
 Business communication skills

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