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Senior Operations Manager

4 months ago

Thane, India Invoicemart Full time
  1. Manage team handling Customer Onboarding and Transaction related activities which includes (75%)
  • Coordinate with Regional Sales team to support Onboarding of Customers (Corporate Buyer, Banks, NBFC Factors and MSME Vendor)
  • Ensure timely onboarding of Customers in line with RBI Guidelines, as per the internal policy and after necessary validations, due diligence checks etc
  • Monitor team to ensure TAT and quality of pendencies, managing of customer service requests, transaction related requests etc
  • Oversee end to end process for NACH registration and ensure proactive action by team members
  • Manage and oversee end to end of NACH Settlement Process for the platform transactions in a time bound manner and ensure it is error free.
  • Ensuring timely response and closure of Audit Points.
  • Guiding and ensuring constant training of team members to ensure members are able to handle the increasing volumes
  • Guide and work with the team to build process required/put in enablers required to deliver with quicker TAT

2.Work on Business Transformation/Digitization projects (25%)


  • Scope, identify, evaluate and suggest digital enablers to improve internal and external customer experience on platform
  • Own, manage and implement new initiatives/projects/solutions launched for Automation/Digitization of internal and external processes related to Onboarding, Transactions and Settlement on the platform
  • Lead and collaborate with Product/IT teams to design, implement and drive adoption both internally and
  • Ensure regular customer feedback is taken, measure success of projects implemented and identify how to increase adoption.


Experience Required

  • Experience of working in Operations team of NBFCs/Fintech/Payment platform/supply chain platform/Banks
  • Team Management of atleast 4-5 years
  • Knowledge and experience in payment industry would be given weightage
  • Working knowledge of KYC and Lending would be given weightage
  • Experience of working on any new product/process launches internally/externally
  • Knowledge of Supply Chain business or Lending or Fintech will be a plus


Skills Required


  • Effective Communication Skills
  • Confidence to work independently and collaborate with all stakeholders
  • Willing to work with a cross functional team and be solution driven
  • Knowledge of MS Office (Excel and PPT) is a must
  • Aptitude to identify new enablers in market in fintech that can be adopted by the platfor