Sr Support Specialist

4 weeks ago

bangalore, India Blue Yonder Full time

Scope:

  • We are seeking a skilled desktop/laptop engineer with a minimum of 5+ years of experience to join our team.
  • The ideal candidate will be responsible for maintaining, configuring, troubleshooting, and upgrading desktop and laptop systems within our organization.
  • The role requires strong technical expertise in hardware and software, excellent problem-solving skills, and the ability to work independently and part of a team. The Desktop/Laptop Engineer will play a crucial role in ensuring the reliability, performance, and security of our desktop/laptop infrastructure.
  • You will be a person of BY Associate’s trust. They will rely on you to provide timely and accurate solutions to their technical issues & Incidents.

Our current technical environment:

  • Provide advanced technical support for Windows client operating systems, including Windows 10 and 11, resolving hardware and software issues promptly.
  • Utilize Windows Imaging/OS deployment tools such as WDS, MDT, and SCCM to deploy and manage operating system images globally.
  • Possess good knowledge of the Macintosh platform (10.5 onwards), including application installation and support.
  • Utilize strong hardware troubleshooting skills to diagnose and resolve hardware issues, coordinating with vendors for hardware replacement when necessary.
  • Provide support for Microsoft Office products, including Office 365 and Office 2013, assisting users with installation and troubleshooting.
  • Perform advanced system troubleshooting and application troubleshooting, including event log analysis, disk space checks, and error/failure log analysis.
  • Manage asset inventory and tracking, utilizing tools such as Lansweeper and SCCM to create queries and reports based on organizational requirements.
  • Handle incidents and service requests based on priority, ensuring timely resolution and customer satisfaction.
  • Strong in problem-solving and analytical skills with the ability to troubleshoot complex technical issues.
  • Provide support for conference room audio and video conference setups, including troubleshooting and maintenance as needed.
  • Good Knowledge on Active Directory 2008/2012, including DHCP, DNS, and OU/GPO management.
  • Demonstrate proficiency in network concepts with troubleshooting skills in LAN, WAN, and Wi-Fi environments.
  • Manage and troubleshoot IP phones, including Avaya and Cisco Systems.
  • Hands-on experience in Data Centre and Hub Rooms activities, ensuring optimal performance and reliability of IT (Information Technology) infrastructure.

What you will do:

  • Perform installation, configuration, and maintenance of desktop/laptop hardware and software.
  • Diagnose and resolve hardware and software issues for desktop/laptop systems, including troubleshooting hardware failures, operating system errors, and application malfunctions.
  • Provide technical support and help to end-users, including troubleshooting user-reported issues and providing guidance on software and hardware usage.
  • Collaborate with IT teams to develop and implement desktop/laptop deployment strategies, including system imaging and software distribution.
  • Evaluate and recommend hardware and software solutions to improve the performance and efficiency of desktop/laptop systems.
  • Maintain accurate records of desktop/laptop inventory, configurations, and maintenance activities.
  • Stay up to date with advancements in desktop/laptop technology and recommend relevant updates and improvements to the IT infrastructure.
  • Assist in the planning and execution of desktop/laptop-related projects, such as system upgrades, migrations, rollouts, and Vulnerability remediations. 
  • Implement security measures to protect desktop/laptop systems from potential threats, including antivirus software, firewalls, and encryption.
  • Effective communication skills with the ability to effectively interact with end-users and IT teams.
  • Train and mentor junior members of the IT team on desktop/laptop maintenance and support best practices.
  • Ability to work independently and prioritize tasks in a fast-paced environment.

What we are looking for:

  • Bachelor’s degree in computer science, Information Technology, or related field preferred.

  • Certifications such as CompTIA A+, CompTIA Network+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent are a plus.

  • Sr Specialist

    1 month ago

    Bengaluru/ Bangalore, India timesjobs Full time

    What's Next? Join ZF! ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility.ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motion Control, Integrated Safety, Automated Driving, and Electric Mobility, ZF offers...

  • Sr. Specialist

    3 weeks ago

    Bangalore, India ZF Group Full time

     Req ID 54536 Bangalore, India       Required Skills: Experience in developing low drivers and application in Linux Knowledge BSP creation and customization for Yocto with Linux Strong C/C++ Skills in Embedded Microcontrollers ARM Good understanding in electronics hardware: Schematics, data sheets, and logics behind. Ability to use test equipment...

  • Sr. Specialist

    1 month ago

    Bangalore, India ZF Group Full time

     Req ID 54536 Bangalore, India       Required Skills: Experience in developing low drivers and application in Linux Knowledge BSP creation and customization for Yocto with Linux Strong C/C++ Skills in Embedded Microcontrollers ARM Good understanding in electronics hardware: Schematics, data sheets, and logics behind. Ability to use test equipment...

  • Sr. IT Specialist

    4 weeks ago

    bangalore, India Conviva Full time

    If you've used Disney+, Peacock, or other top streaming platforms, you've already benefited from Conviva's technology. We empower the world’s leading B2C companies, including the biggest names in streaming media, to deliver exceptional digital experiences and optimize the “moments that matter” to their customers and their business. As the global...

  • Sr. IT Specialist

    1 week ago

    bangalore, India Conviva Full time

    If you've used Disney+, Peacock, or other top streaming platforms, you've already benefited from Conviva's technology. We empower the world’s leading B2C companies, including the biggest names in streaming media, to deliver exceptional digital experiences and optimize the “moments that matter” to their customers and their business. As the global...

  • Jobs For Sr. EHS Specialist-Reputed Hygiene Industry-Bangalore, Bengaluru, Karnataka, India-5 Lakhs-Vandana

    3 weeks ago

    bangalore, India Seven Consultancy Full time

    JOB DETAILS 1. Leads the sites industrial hygiene program by developing and implementing with the area/department owners participation in assuring they comply with OSHA/MIOSHA regulations and Pfizer standards2. Conducts industrial hygiene assessments of new products, processes, capital investments and leads to identify and implement controls to...

  • Jobs For Sr. EHS Specialist-Reputed Hygiene Industry-Bangalore, Bengaluru, Karnataka, India-5 Lakhs-Vandana

    1 month ago

    bangalore, India Seven Consultancy Full time

    JOB DETAILS 1. Leads the sites industrial hygiene program by developing and implementing with the area/department owners participation in assuring they comply with OSHA/MIOSHA regulations and Pfizer standards2. Conducts industrial hygiene assessments of new products, processes, capital investments and leads to identify and implement controls to...

  • Sr. Software Specialist

    2 months ago

    Bangalore, India Philips Full time

    Job TitleSr. Software SpecialistJob DescriptionSr. Software Specialist We are looking for an incumbent with multiple technology stacks background and software excellence skills, an advocate of software best practices. Java, .NET, C#, SQL, Restful, service-oriented architecture with public API’s software development experienceYou are a part of:The...

  • Senior Benefits Specialist

    3 weeks ago

    bangalore, India Rubrik Full time

    Global Sr. Benefits SpecialistEmployment Type: 12 months contract to hire roleWork mode: HybridLocation: BangaloreRubrik is looking for a Global Sr. Benefits Specialist to join our Global Benefits team! As the Global Benefits Specialist, you will be based in Bangalore, India and report to our NAM Program Manager of Benefits who is based in the U.S. This...

  • Senior Benefits Specialist

    3 weeks ago

    bangalore, India Rubrik Full time

    Global Sr. Benefits SpecialistEmployment Type: 12 months contract to hire roleWork mode: HybridLocation: BangaloreRubrik is looking for a Global Sr. Benefits Specialist to join our Global Benefits team! As the Global Benefits Specialist, you will be based in Bangalore, India and report to our NAM Program Manager of Benefits who is based in the U.S. This...

  • Investigation Specialist Sr, SCOT

    2 months ago

    bangalore, India ADCI - Karnataka Full time

    Amazon has spent years building one of the world’s most efficient and optimized supply chains. Amazon Warehousing and Distribution (AWD) is building on that foundation with a bulk storage and distribution service for FBA sellers and innovating towards creating an integrated supply chain offering that can bring sellers' products from factory floor to...

  • Investigation Specialist Sr, SCOT

    4 weeks ago

    bangalore, India ADCI - Karnataka Full time

    Amazon has spent years building one of the world’s most efficient and optimized supply chains. Amazon Warehousing and Distribution (AWD) is building on that foundation with a bulk storage and distribution service for FBA sellers and innovating towards creating an integrated supply chain offering that can bring sellers' products from factory floor to...

  • Senior Benefits Specialist

    3 weeks ago

    bangalore, India Rubrik Full time

    Global Sr. Benefits Specialist Employment Type: 12 months contract to hire role Work mode: Hybrid Location: Bangalore Rubrik is looking for a Global Sr. Benefits Specialist to join our Global Benefits team! As the Global Benefits Specialist, you will be based in Bangalore, India and report to our NAM Program Manager of Benefits who is based in the U.S....

  • Project Specialist SR Ops IN, Sustainability, GPO

    2 months ago

    bangalore, India Amazon Retail India Private Limited - L59 Full time

    Amazon’s mission is to be the most customer-centric company on Earth. To get there, we need to develop leaders who represent, and can innovate, on behalf of a diverse and demanding global customer base. The Global Procurement Organization (GPO) identifies and procures goods and services at the best value for business, maintaining the quality of products...

  • Project Specialist SR Ops IN, Sustainability, GPO

    6 days ago

    bangalore, India Amazon Retail India Private Limited - L59 Full time

    Amazon’s mission is to be the most customer-centric company on Earth. To get there, we need to develop leaders who represent, and can innovate, on behalf of a diverse and demanding global customer base. The Global Procurement Organization (GPO) identifies and procures goods and services at the best value for business, maintaining the quality of products...

  • Desktop Support Specialist

    3 weeks ago

    bangalore, India Marlabs Software Pvt Ltd Full time

    Marlabs is seeking a highly skilled Desktop Support Specialist to join our dynamic IT team. As a Desktop Support Specialist, you will be responsible for providing technical assistance and support for our desktop systems, software, hardware, and peripherals. You will work closely with end-users to resolve technical issues, perform system upgrades and...

  • Manager/ Sr Manager

    1 month ago

    bangalore, India Genpact Full time

    With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create...

  • Manager/ Sr Manager

    3 weeks ago

    bangalore, India Genpact Full time

    With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create...

  • Desktop Support Specialist

    3 weeks ago

    bangalore, India Marlabs Software Pvt Ltd Full time

    Marlabs is seeking a highly skilled Desktop Support Specialist to join our dynamic IT team. As a Desktop Support Specialist, you will be responsible for providing technical assistance and support for our desktop systems, software, hardware, and peripherals. You will work closely with end-users to resolve technical issues, perform system upgrades and...

  • IT Support Specialist

    1 month ago

    bangalore, India Databricks Full time

    GAQ323R7 Mission Databricks is seeking an experienced IT Support Specialist to enhance and optimize our business processes, focusing on both daily user support and significant project initiatives. Situated in our Bangalore office, this role requires a seasoned professional capable of managing high-level technical challenges and driving forward IT projects...