Application Support Executive

4 weeks ago

Thiruvananthapuram, Kerala, India Ridinglight Full time

Company Description

Ridinglight is a forward-thinking IT consulting and services company dedicated to driving change through technology and innovation. We specialize in Managed Mobile App Development and custom software application development, helping organizations achieve business excellence with robust and scalable solutions. Our focus on client needs and satisfaction ensures quality and timely delivery of business-ready web applications. Our core values include a customer-first approach, creativity and innovation, collaboration, trustworthiness, and accountability.

Title: Application Support Executive

Reports To: Customer Service Manager

Work Location: Trivandrum/ Remote with travel on demand.

Job Overview

An Application Support Executive is responsible for providing support for software applications and assisting users in resolving issues. They engage with customers to identify problems and collaborate with other teams to enhance the software.

Responsibilities and Duties

· Provide support for software applications, addressing user queries and resolving issues efficiently.

· Analyze application functionality to identify areas for improvement.

· Determine the root cause of application errors and implement effective solutions.

· Collaborate with customers and software development teams to enhance application functionality and performance.

· Coordinate with customers to identify improvement areas and propose appropriate solutions.

· Escalate issues and challenges to senior teams or relevant stakeholders as necessary.

· Participate in onboarding activities for new customers.

Qualifications

· Education:

o Any Graduation in computer science or information technology

· Experience:

o 0 to 1 years in any software development activities

· Skills:

o Proficient in problem-solving and analytical thinking

o Exceptional communication and collaboration abilities

o Capable of working under pressure and adhering to deadlines

o Knowledgeable in software development principles and methodologies

o Understanding of customer service operations

o Familiarity with software quality assurance

o Aptitude for comprehending and documenting business/application requirements

· Attributes:

o Active listening

o Explaining complex ideas

o Patience and understanding

o Creative approach

o Investigative mind

o Empathy

o Adaptability

o Time management

· Other:

o Knowledge of programming languages such as Java, C++, Python

o Knowledge of DBMS & RDBMS, writing SQL queries

o Knowledge of Microsoft 365 / Google Workspace

o Willingness to travel when necessary

  • Apply for this position with Cover Letter and CV/Resume, indicating earliest joining date, expected salary,

  • Application Support Executive

    4 weeks ago

    Thiruvananthapuram, Kerala, India Ridinglight Full time

    Company DescriptionRidinglight is a forward-thinking IT consulting and services company dedicated to driving change through technology and innovation. We specialize in Managed Mobile App Development and custom software application development, helping organizations achieve business excellence with robust and scalable solutions. Our focus on client needs and...

  • Application Support Executive

    3 days ago

    Thiruvananthapuram, Kerala, India Ridinglight Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionRidinglight is a forward-thinking IT consulting and services company dedicated to driving change through technology and innovation. We specialize in Managed Mobile App Development and custom software application development, helping organizations achieve business excellence with robust and scalable solutions. Our focus on client needs and...

  • Sales Support Executive

    1 week ago

    Thiruvananthapuram, Kerala, India Neyyar Technologies Private Limited Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    We are looking for a Sales Support Executive (Tech) with at least 1 year of experience in technical support. The ideal candidate should be a B.Tech graduate, fluent in both English and Hindi, and capable of handling customer queries related to technical products and services efficiently.Key Responsibilities:Provide technical assistance and support to...

  • Business Support Executive

    3 days ago

    Thiruvananthapuram, Kerala, India ACE Kerala Full time ₹ 10,000 - ₹ 1,50,000 per year

    We are hiring a Business Support Executive at our Digital Marketing & IT firm.Location: TrivandrumSalary: ₹10,000 – ₹15,000 + IncentivesPerk: Digital Marketing course add-on for career growthIf you're organized, eager to learn, and want to grow in the IT & Digital Marketing space, apply nowSend CV to WhatsApp us at Job Types: Full-time, FresherPay:...

  • Technical Support Engineer

    3 weeks ago

    Thiruvananthapuram, Kerala, India AVI-SPL Full time

    Job Summary:The Technical Support Engineer will be responsible for delivering remote conference room and audio-visual support for our client. This role involves managing and maintaining video conferencing, audio/visual, and webcasting technologies, ensuring seamless operations for global meetings, events, and webcasts, and providing exceptional support to...

  • oracle support

    3 days ago

    Thiruvananthapuram, Kerala, India VME Vhire Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are looking for Oracle support Its an MNC opportunityPreferably looking for immedite joinerOracle Support project:Hands on experience in Oracle Support. Hands-on experience with application support in PL/SQL Experience in oracle forms and reports (Oracle 12C) Experience in different tools like Toad/WinSCP/Putty Knowledge in SQL query building ...

  • EHS Enablon Technical Consultants

    2 weeks ago

    Thiruvananthapuram, Kerala, India ADR Application Development Resources, Inc. Full time

    Location: IndiaDuration: 1 year ContractIf you are interested, please email me your CV at linda.hartman@appdevinc.comThere are 4 openings for EHS Technical Consultants in India -- It is a Remote positionsTechnical Analyst & Sr. Technical Analyst -- - Enablon solution will support internal and external reporting of EHS performance and sustainability data and...

  • Senior Support Analyst

    3 days ago

    Thiruvananthapuram, Kerala, India VME Vhire Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Desired Candidate Profile3-5 years of experience in application support or similar role.Proficiency in ServiceNow platform for managing incidents and requests.The Support Analyst ensures smooth functioning and resolution of all IT and application issues reported within the assigned tribe. This includes:Incident Management: Responding to, tracking, and...

  • Support Analyst

    2 weeks ago

    Thiruvananthapuram, Kerala, India NMS Consultant Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    The Support Analyst ensures smooth functioning and resolution of all IT and application issues reported within the assigned tribe. This includes:Incident Management: Responding to, tracking, and resolving incidents in a timely manner, using ServiceNow or other designated tools.Collaborative Resolution: Coordinating with developers and other teams to address...

  • accountant-male

    2 weeks ago

    Thiruvananthapuram, Kerala, India Professional Hospitality & Support Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are seeking a detail-oriented and experienced Accountant to join our Kollam office in Kerala. The ideal candidate will be responsible for managing day-to-day accounting operations, maintaining accurate financial records, ensuring compliance with applicable laws and taxation norms, and supporting the company's financial planning.Key...