Application Support Executive
4 days ago
Company Description
Ridinglight is a forward-thinking IT consulting and services company dedicated to driving change through technology and innovation. We specialize in Managed Mobile App Development and custom software application development, helping organizations achieve business excellence with robust and scalable solutions. Our focus on client needs and satisfaction ensures quality and timely delivery of business-ready web applications. Our core values include a customer-first approach, creativity and innovation, collaboration, trustworthiness, and accountability.
Title: Application Support Executive
Reports To: Customer Service Manager
Work Location: Trivandrum/ Remote with travel on demand.
Job Overview
An Application Support Executive is responsible for providing support for software applications and assisting users in resolving issues. They engage with customers to identify problems and collaborate with other teams to enhance the software.
Responsibilities and Duties
· Provide support for software applications, addressing user queries and resolving issues efficiently.
· Analyze application functionality to identify areas for improvement.
· Determine the root cause of application errors and implement effective solutions.
· Collaborate with customers and software development teams to enhance application functionality and performance.
· Coordinate with customers to identify improvement areas and propose appropriate solutions.
· Escalate issues and challenges to senior teams or relevant stakeholders as necessary.
· Participate in onboarding activities for new customers.
Qualifications
· Education:
o Any Graduation in computer science or information technology
· Experience:
o 0 to 1 years in any software development activities
· Skills:
o Proficient in problem-solving and analytical thinking
o Exceptional communication and collaboration abilities
o Capable of working under pressure and adhering to deadlines
o Knowledgeable in software development principles and methodologies
o Understanding of customer service operations
o Familiarity with software quality assurance
o Aptitude for comprehending and documenting business/application requirements
· Attributes:
o Active listening
o Explaining complex ideas
o Patience and understanding
o Creative approach
o Investigative mind
o Empathy
o Adaptability
o Time management
· Other:
o Knowledge of programming languages such as Java, C++, Python
o Knowledge of DBMS & RDBMS, writing SQL queries
o Knowledge of Microsoft 365 / Google Workspace
o Willingness to travel when necessary
- Apply for this position with Cover Letter and CV/Resume, indicating earliest joining date, expected salary,
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