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Customer Service Representative

2 months ago

Bengaluru, India Trigent Software - Professional Services Full time

Hiring for one of the Fortune 500 companies, with Global footprint.

J

Job About : This role is associated with one of the largest US Based Logistics organizations’ employee enquiries. As a CSR it's your responsibility to assist these employee queries in a legitimate manner and ensure you bring closure to their concerns. You would be addressing US Citizens / immigrants working under warehouse departments or as drivers or logistics partners. You would be working for US Regions or US Shift hours.


Role : Customer Service Representative

Responsibilities :

• Make outbound calls to the candidate and motivate them to complete job applications.

• Schedule/reschedule the first day of work for the employees and share necessary information.

• Review the application form and make sure all the details are filled in appropriately.

• Handle inbound calls and resolve candidates’ queries.

• Respond to candidate’s queries over email/text.

• Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage

• Provide excellent experience to the candidates.

• Maintaining a quality score of 90% and above throughout.

• Escalate issues and seek advice when faced with complex issues/problems

• Ensure process controls are in place; Maintain, validate, and update process documentation as applicable to ensure compliance with documentation requirements

• Must be able to propose process improvement ideas that can reduce time, improve accuracy or enhance controls

• Participate in Team building activities

• Ensure and maintain the security and confidentiality of client data

• Ensure Customer Satisfaction


Education:

  • Undergraduate or Graduates with Min 6 months of Contact Centre - Voice experience


Job Details:

• Location : Bellandur, Bangalore

• Compensation : Up to 55K Monthly CTC.

• Transportation Provided : Yes


Additional Job Details :

• Proven work experience in an international contact centre environment (preferably USA) in making/receiving calls.

• Experience working and delivering under a strict timeline.

• Should have the neutral accent

• Excellent communication skills (verbal and written).

• An ability to handle sensitive and confidential information.

• Agile and flexible with work schedule.

• Experience working and navigation on multiple systems/tools.

• Logical and analytical thought process.

• Willing to work in any US shift (EST/CST/MST/PST).

• Willing to work in rotational shifts and rotations week off as and when required


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