ServiceNow CSM Lead
1 month ago
Overview :
The ServiceNow CSM Lead plays a crucial role in overseeing the implementation and optimization of ServiceNow Customer Service Management (CSM) solutions.
This position is integral in driving customer satisfaction, ensuring efficient service delivery, and facilitating continuous improvement of the ServiceNow CSM platform within the organization.
Key Responsibilities :
- Lead the planning, design, and implementation of ServiceNow CSM solutions, ensuring alignment with business objectives.
- Manage a team of ServiceNow CSM professionals, providing guidance, support, and expertise in solution development and deployment.
- Collaborate with stakeholders to gather requirements and define solution strategies to meet customer service needs.
- Configure and customize ServiceNow CSM applications, workflows, and integrations to optimize performance and functionality.
- Monitor and analyze ServiceNow CSM performance metrics, identifying areas for improvement and implementing enhancements.
- Provide technical leadership in troubleshooting and resolving complex ServiceNow CSM issues and challenges.
- Develop and maintain documentation, guidelines, and best practices for ServiceNow CSM implementation and usage.
- Conduct regular training sessions and workshops to educate users on ServiceNow CSM features and capabilities.
- Stay updated on industry trends and emerging technologies related to ServiceNow CSM to drive innovation and transformation.
- Collaborate with cross-functional teams to integrate ServiceNow CSM with other enterprise systems and processes.
Required Qualifications :
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) - Customer Service Management.
- Minimum of 5 years of experience in ServiceNow CSM implementation, administration, and customization.
- Demonstrated leadership experience in overseeing ServiceNow CSM projects and teams.
- Strong understanding of ITIL frameworks and best practices, with the ability to apply them in ServiceNow CSM solutions.
- Proven track record of successful ServiceNow CSM solution design, development, and deployment.
- Excellent project management skills, including planning, resource allocation, and risk management.
- Effective communication and interpersonal abilities to engage with stakeholders at all levels.
- Ability to analyze complex problems and provide innovative, effective solutions in the ServiceNow CSM environment.
- Experience in conducting user training and creating comprehensive documentation for ServiceNow CSM applications.
-
ServiceNow CSM Lead
4 weeks ago
Bangalore/Pune, IN TalentPulse Consultant Full timeOverview :The ServiceNow CSM Lead plays a crucial role in overseeing the implementation and optimization of ServiceNow Customer Service Management (CSM) solutions. This position is integral in driving customer satisfaction, ensuring efficient service delivery, and facilitating continuous improvement of the ServiceNow CSM platform within the organization.Key...
-
ServiceNow CSM Lead
1 month ago
bangalore, India TalentPulse Consultant Full timeOverview :The ServiceNow CSM Lead plays a crucial role in overseeing the implementation and optimization of ServiceNow Customer Service Management (CSM) solutions. This position is integral in driving customer satisfaction, ensuring efficient service delivery, and facilitating continuous improvement of the ServiceNow CSM platform within the organization.Key...
-
Senior Servicenow CSM Developer
2 weeks ago
bangalore, India Wipro Full timeThe ideal candidate will be responsible for developing high-quality applications. They will also be responsible for designing and implementing CSM.Minimum work experience Required:ServiceNow Technical Consultants – 4 to 11 yrs Relevant ServiceNow experienceServiceNow knowledge in areas – CSM, and Custom application developmentMandatory Skills:Must have...
-
Senior Servicenow CSM Developer
2 days ago
Pune, India APN Consulting Full timeTitle: Senior Servicenow CSM DeveloperFTELocation- Pan India- Bangalore, Hyderabad, Chennai, Delhi-Client, PuneThe ideal candidate will be responsible for developing high-quality applications.They will also be responsible for designing and implementing CSM.Minimum work experience Required:• ServiceNow Technical Consultants – 2 to 8 yrs Relevant...
-
Senior Servicenow CSM Developer
1 week ago
Pune, India APN Consulting Full timeTitle: Senior Servicenow CSM DeveloperFTELocation- Pan India- Bangalore, Hyderabad, Chennai, Delhi-Client, Pune The ideal candidate will be responsible for developing high-quality applications. They will also be responsible for designing and implementing CSM. Minimum work experience Required: • ServiceNow Technical Consultants – 2 to 8 yrs Relevant...
-
Senior Servicenow CSM Developer
1 month ago
Bangalore Urban, India Wipro Full timeThe ideal candidate will be responsible for developing high-quality applications. They will also be responsible for designing and implementing CSM. Minimum work experience Required: ServiceNow Technical Consultants – 4 to 11 yrs Relevant ServiceNow experience ServiceNow knowledge in areas – CSM, and Custom application development Mandatory Skills: ...
-
Senior Servicenow CSM Developer
1 month ago
Bangalore Urban, India Wipro Full timeThe ideal candidate will be responsible for developing high-quality applications. They will also be responsible for designing and implementing CSM.Minimum work experience Required:ServiceNow Technical Consultants – 4 to 11 yrs Relevant ServiceNow experienceServiceNow knowledge in areas – CSM, and Custom application developmentMandatory Skills:Must have...
-
ServiceNow Engineer
2 weeks ago
Bangalore, India Cyitechsearch Full timeAbout the job : We are hiring for ServiceNowExp : 7 + years of experience- Experience into customer service management and CIS-CSM certification is must haveDuties & Responsibilities : - Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications.- Deliver a high level of knowledge...
-
ServiceNow Engineer
3 weeks ago
Bangalore, Karnataka, India Cyitechsearch Full timeAbout the job : We are hiring for ServiceNowExp : 7 + years of experience- Experience into customer service management and CIS-CSM certification is must haveDuties & Responsibilities : - Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications.- Deliver a high level of knowledge...
-
ServiceNow Engineer
2 weeks ago
bangalore, India Cyitechsearch Full timeAbout the job : We are hiring for ServiceNowExp : 7 + years of experience- Experience into customer service management and CIS-CSM certification is must haveDuties & Responsibilities : - Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications.- Deliver a high level of knowledge...
-
ServiceNow Developer/Lead
1 week ago
bangalore, India Gig Consultants Full timeLocation- Hyd/Bangalore/Chennai/Pune/Delhi NCR We have open demands for ServiceNow Developer/Lead with ITSM, CSM, HRSD, FSM, Portal & Virtual Agent skillset with Scripting and Integration modules is Mandatory. NP: 30-45 days Job Description: HRSD Experience with the ServiceNow HR Service Delivery (HRSD) application Knowledge of HR...
-
ServiceNow Developer
1 month ago
pune, India Jade Global Full timeJD for ServiceNow ITSM, HRSD, CSM Consultants: Open Position: 8 for ITSM + CSM/ HRSD/ ITAM Location: Pune/ Hyderabad/ Kolkata (Hybrid)Description: * 3-6 years of ServiceNow experience * MUST be CIS Certified * ServiceNow System Administration Certified is mandatory * MUST possess good communication Skills Duties/Responsibilities: * MUST have...
-
Servicenow HRSD/ CSM/ FSM Developer Lead
1 month ago
Bangalore Urban, India Wipro Full timeMinimum work experience Required: More than 4 years of experience in the IT industry. 3 yrs Relevant ServiceNow experience ServiceNow knowledge in areas – CMDB, HRSD/ CSM/ FSM/ ITSM/ ITOM (Discovery, ServiceMapping, Performance Analytics) and Custom application development, and integration. Experience as a developer is must. Mandatory Skills: Hands-on...
-
Servicenow HRSD/ CSM/ FSM Developer Lead
1 month ago
Bangalore Urban, India Wipro Full timeMinimum work experience Required:More than 4 years of experience in the IT industry.3 yrs Relevant ServiceNow experienceServiceNow knowledge in areas – CMDB, HRSD/ CSM/ FSM/ ITSM/ ITOM (Discovery, ServiceMapping, Performance Analytics) and Custom application development, and integration.Experience as a developer is must.Mandatory Skills:Hands-on experience...
-
ServiceNow Developer
4 weeks ago
Pune, India Jade Global Full timeJD for ServiceNow ITSM, HRSD, CSM Consultants:Open Position: 8 for ITSM + CSM/ HRSD/ ITAMLocation: Pune/ Hyderabad/ Kolkata (Hybrid)Description: * 3-6 years of ServiceNow experience* MUST be CIS Certified * ServiceNow System Administration Certified is mandatory * MUST possess good communication Skills Duties/Responsibilities: * MUST have hands-on...
-
SNOW Developer/ Lead
4 weeks ago
Pune, India Saaki Argus & Averil Consulting Full timeAbout the ClientAn IT Service based MNC with key focus on Telecom domainResponsibilities:Good experience and working knowledge in SNOW (ServiceNow) modules like ITOM, CSM, CMDB, ITSM, Discovery, CSM, ITAMUnderstanding of the project delivery lifecycle and processesStrong communication and interpersonal skillsability to lead a team and understanding of agile...
-
ServiceNow Manager | 9-12 Years | Pan India
1 month ago
bangalore, India Capgemini Full timePrimary Skill We are seeking a highly skilled ServiceNow CSM Senior to join our team. The ideal candidate will have a proven track record of delivering successful ServiceNow projects, with a focus on Customer Service Management (CSM). The candidate will be responsible for leading the implementation and customization of ServiceNow CSM solutions, as well as...
-
ServiceNow Developer
3 weeks ago
bangalore, India Cognizant Full timeSkill: ServiceNow CSM / ServiceNow Developer Exp: 6 - 12 Years Notice period: Immediate Joiner Key Areas of Responsibility ? Working knowledge of ServiceNow Customer Service Management (CSM) ? Proficient in ServiceNow agent workspace, custom portal design, and virtual agent, Advanced workbench assignation (AWA), Case type configuration ?...
-
Tech Lead
4 weeks ago
Bangalore, Karnataka, India Zyoin group Full timeResponsibilities:- Provide technical leadership and expertise in all aspects of the ServiceNow platform, including portals, chatbots, workspaces, ITSM, ITOM, Asset Management, BCM, CSM, and HR modules (experience in some of these is a plus).- Possess a strong understanding of ITIL best practices and leverage them to design and implement efficient ServiceNow...
-
Tech Lead
1 month ago
Bangalore, India Zyoin group Full timeResponsibilities:- Provide technical leadership and expertise in all aspects of the ServiceNow platform, including portals, chatbots, workspaces, ITSM, ITOM, Asset Management, BCM, CSM, and HR modules (experience in some of these is a plus).- Possess a strong understanding of ITIL best practices and leverage them to design and implement efficient ServiceNow...