ServiceNow Developer/Lead
3 weeks ago
Location- Hyd/Bangalore/Chennai/Pune/Delhi NCR
We have open demands for ServiceNow Developer/Lead with ITSM, CSM, HRSD, FSM, Portal & Virtual Agent skillset with Scripting and Integration modules is Mandatory.
NP: 30-45 days
Job Description:
HRSD
- Experience with the ServiceNow HR Service Delivery (HRSD) application
- Knowledge of HR functions, processes, and best practices
- Knowledge of Case Management, Knowledge Management best practices and design
- Experience designing and/or implementing an HR Shared Services centre
- Should be ServiceNow HRSD Implementation specialist with sound knowledge integration with external systems using REST and Web services.
CSM
- Must have hands on standard CSM process implementation
- ServiceNow in depth Process knowledge (CSM Process, integrations etc.)
- Experience in ServiceNow Integrations with 3rd party tools using (web services, SOAP, email, MID, etc. )
- Good understanding on Proactive customer service operations, Predictive Intelligence, PA, VA & Continual Improvement Management
FSM
- Working experience with FSM application on Work Order management, scheduling and dispatch
- Configuring Field Agent activities ( Mobile & Desktop)
- Configuring Field Service Business Process, Assignment, and Add-ons
- Optimizing Scheduling, Dispatch, and Inventory Operations & Configuring Time Recording
- Integrations with Applications and Data Sources. Process Integrations
- Good Knowledge on Field Service Industry good practice
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