ServiceNow Developer/Lead

3 weeks ago


bangalore, India Gig Consultants Full time

Location- Hyd/Bangalore/Chennai/Pune/Delhi NCR

We have open demands for ServiceNow Developer/Lead with ITSM, CSM, HRSD, FSM, Portal & Virtual Agent skillset with Scripting and Integration modules is Mandatory.

NP: 30-45 days

Job Description:

HRSD

  • Experience with the ServiceNow HR Service Delivery (HRSD) application
  • Knowledge of HR functions, processes, and best practices
  • Knowledge of Case Management, Knowledge Management best practices and design
  • Experience designing and/or implementing an HR Shared Services centre
  • Should be ServiceNow HRSD Implementation specialist with sound knowledge integration with external systems using REST and Web services.

CSM

  • Must have hands on standard CSM process implementation
  • ServiceNow in depth Process knowledge (CSM Process, integrations etc.)
  • Experience in ServiceNow Integrations with 3rd party tools using (web services, SOAP, email, MID, etc. )
  • Good understanding on Proactive customer service operations, Predictive Intelligence, PA, VA & Continual Improvement Management

FSM

  • Working experience with FSM application on Work Order management, scheduling and dispatch
  • Configuring Field Agent activities ( Mobile & Desktop)
  • Configuring Field Service Business Process, Assignment, and Add-ons
  • Optimizing Scheduling, Dispatch, and Inventory Operations & Configuring Time Recording
  • Integrations with Applications and Data Sources. Process Integrations
  • Good Knowledge on Field Service Industry good practice


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