ServiceNow CSM Lead

4 weeks ago


BangalorePune, IN TalentPulse Consultant Full time

Overview :

The ServiceNow CSM Lead plays a crucial role in overseeing the implementation and optimization of ServiceNow Customer Service Management (CSM) solutions.

This position is integral in driving customer satisfaction, ensuring efficient service delivery, and facilitating continuous improvement of the ServiceNow CSM platform within the organization.

Key Responsibilities :

- Lead the planning, design, and implementation of ServiceNow CSM solutions, ensuring alignment with business objectives.

- Manage a team of ServiceNow CSM professionals, providing guidance, support, and expertise in solution development and deployment.

- Collaborate with stakeholders to gather requirements and define solution strategies to meet customer service needs.

- Configure and customize ServiceNow CSM applications, workflows, and integrations to optimize performance and functionality.

- Monitor and analyze ServiceNow CSM performance metrics, identifying areas for improvement and implementing enhancements.

- Provide technical leadership in troubleshooting and resolving complex ServiceNow CSM issues and challenges.

- Develop and maintain documentation, guidelines, and best practices for ServiceNow CSM implementation and usage.

- Conduct regular training sessions and workshops to educate users on ServiceNow CSM features and capabilities.

- Stay updated on industry trends and emerging technologies related to ServiceNow CSM to drive innovation and transformation.

- Collaborate with cross-functional teams to integrate ServiceNow CSM with other enterprise systems and processes.

Required Qualifications :

- Bachelor's degree in Computer Science, Information Technology, or a related field.

- ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) - Customer Service Management.

- Minimum of 5 years of experience in ServiceNow CSM implementation, administration, and customization.

- Demonstrated leadership experience in overseeing ServiceNow CSM projects and teams.

- Strong understanding of ITIL frameworks and best practices, with the ability to apply them in ServiceNow CSM solutions.

- Proven track record of successful ServiceNow CSM solution design, development, and deployment.

- Excellent project management skills, including planning, resource allocation, and risk management.

- Effective communication and interpersonal abilities to engage with stakeholders at all levels.

- Ability to analyze complex problems and provide innovative, effective solutions in the ServiceNow CSM environment.

- Experience in conducting user training and creating comprehensive documentation for ServiceNow CSM applications.

(ref:hirist.tech)
  • Technical Lead

    4 weeks ago


    Bangalore/Pune, IN TalentPulse Consultant Full time

    ServiceNow HRSD Tech The ServiceNow HRSD Tech Lead plays a pivotal role in our organization, overseeing the implementation and maintenance of ServiceNow HR Service Delivery (HRSD) solutions.- This position is crucial in ensuring that our HR processes are efficiently automated and aligned with best practices, ultimately contributing to a streamlined and...


  • Pune/Bangalore/Noida/Gurgaon/Gurugram, IN PERITUS CORPORATION PRIVATE LIMITED Full time

    Job Description :Development experience :1. Web Services including Rest, SOAP APIs, XML, AJAX, JSON. 2. Business Rules, Client Scripts, ACLs, UI Policies, Workflows, and SLAs. 3. Should have hands on experience on Import Sets, Transform Maps, Discovery, identification and reconciliation. 4. Hands on experience on different features and functionalities of...

  • ServiceNow Developer

    24 hours ago


    Bangalore/Pune/Noida/Gurgaon/Gurugram, IN PERITUS CORPORATION PRIVATE LIMITED Full time

    Role : : 8 to 11 yearsNP - Immediate to 15 daysLocation : Bangalore , pune , gurugram ,Noida ,Development experience 1. Web Services including Rest, SOAP APIs, XML, AJAX, JSON. 2. Business Rules, Client Scripts, ACLs, UI Policies, Workflows, and SLAs. 3. Should have hands on experience on Import Sets, Transform Maps, Discovery, identification and...


  • Bangalore/Pune/Noida/Gurgaon/Gurugram, IN Digihelic Solutions Pvt. Ltd. Full time

    Experience - 6+ yearsLocation - Pune/ Bangalore/ Noida/ Gurgaon-Hybrid modeJOB Description :- Able to perform ServiceNow System Administration tasks- Familiar with the latest ServiceNow release features and capabilities- Lead release upgrade- Workflow Orchestration- Design, develop and configure out of the box workflows, forms, scripts and create / maintain...

  • ServiceNow Architect

    4 weeks ago


    Mumbai/Chennai/Pune/Bangalore/Noida, IN Coders Brain Pvt Ltd Full time

    Job Description :Must Have Experience :- Experienced in implementation of ITSM solution using industry best practices.- Experienced of implementing ITSM + (one of ITOM, ITAM, SPM, GRC, CSM, HRSD)- Hands-on development experience of ServiceNow scripting like Business Rule, Script includes, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email...

  • ServiceNow Consultant

    2 weeks ago


    Bangalore/Hyderabad/Chennai/Mumbai/Pune/Gurgaon/Gurugram/Kolkata, IN Anlage Full time

    Skill : ServiceNow (HRSD)Job Description : Required qualifications :- Bachelor's degree in software engineering, Information Systems, Business, or equivalent- Minimum of 3 years of ServiceNow implementation experience in large complex environments is required- Experience with designing and developing ServiceNow workflows.- Advanced ServiceNow technical...

  • ServiceNow Architect

    4 weeks ago


    Chennai/Mumbai/Pune, IN codersbrain Full time

    We are hiring for Servicenow Architect.Experience: 8 to 10 yrsLocation: Chennai/Mumbai/PuneNotice Period: only immediateJob Description:- Experienced in implementation of ITSM solution using industry best practices.- Experienced of implementing ITSM + (one of ITOM, ITAM, SPM, GRC, CSM, HRSD)- Hands-on development experience of ServiceNow scripting like...

  • Technical Lead

    4 weeks ago


    Bangalore/Hyderabad/Mumbai/Pune/Noida/Gurgaon/Gurugram, IN ANB IT Solutions Pvt Ltd Full time

    HRSD - Technical Lead Skills:1. ServiceNow HRSD implementation specialist with 6+ year of experience in ServiceNow implementation and 4+ years of experience in HRSD.2. Experience in leading Client workshops with customers across HR business units.3. Experience creating HRSD workshops decks and HRSD workbooks for the client to be able to fill out requirements...

  • ServiceNow Architect

    2 weeks ago


    Pune/Chennai/Vadodara/Baroda/Anywhere in India/Multiple Locations/Indore, IN Tekfortune IT India Pvt Ltd Full time

    Title/Role: Servicenow ArchitectExperience: 10+ YearsWork Location: Remote / InfoBeans LocationsNotice period: 15-30 daysKey Skills: ITSM SP, GRC SecOps, HRSD, CSM- ServiceNow System Administration Certified is mandatory- ITIL Foundation Certification would be a plus or can do before joining- Implementation Specialist would be a plus- Should possess good...


  • Bangalore/Hyderabad/Mumbai/Pune/Noida/Gurgaon/Gurugram, IN ANB IT Solutions Pvt Ltd Full time

    Job Description :- Minimum of 6 years of experience in ServiceNow development, implementation experience on SecOps SIR and VR module.- Design and Architect Automation workflows for all the alerts coming in from SIEM Tools (QRadar, Splunk, Azure Sentinel.. Etc)- Hands on experience in SecOps Integrations, Orchestration (with Active Directory, Office365,...

  • Solution Architect

    4 weeks ago


    Bangalore/Any Location, IN Smart Consulting - Creating Future Leaders Full time

    Job Description :- Collaborate with stakeholders to gather requirements and understand business needs.- Design and architect ServiceNow solutions based on business requirements, leveraging platform capabilities and best practices.- Lead and mentor development teams in implementing ServiceNow solutions.- Provide technical guidance and oversight throughout the...

  • ServiceNow ATF Tester

    4 weeks ago


    Pune/Bangalore/Greater Noida, IN Natobotics Technologies Pvt Limited Full time

    Role : ServiceNow Tester with ATFLocation : Pune/Bangalore/Gr. NoidaWork Modal : Work from OfficeExperience Range : 6-10 YearsSalary : As per Market (decent hike on current)Need early joinerJob Description : - ServiceNow tester will be responsible for designing and implementing automated test scripts using ATF to validate ServiceNow applications, workflows,...

  • Senior Developer/Lead

    4 weeks ago


    Mumbai/Pune/Chennai/Hyderabad/Coimbatore/Bangalore/Cochin/Kochi/Kolkata/Nagpur, IN U-SET Full time

    ServiceNow SME (HRSD) 1. Total Experience of 5+ yrs. in IT2. Worked on at least 1 HRSD Implementation project involving HR Catalog item implementation, Integration with one or more 3rd party HRSD systems like Workday, SuccessFactors3. Good knowledge of ITSM and ITIL V34. Solid, hands-on knowledge of ServiceNow platform, Client/server scripting5. Knowledge of...

  • Senior Developer

    4 weeks ago


    Bangalore/Hyderabad/Chennai/Coimbatore/Cochin/Kochi/Pune/Mumbai/Nagpur/Kolkata, IN U-SET Full time

    Job DescriptionWe are urgently looking for ServiceNow HRSD Sr DeveloperLocation : Mumbai, Pune, Chennai, Hyderabad, Coimbatore, Bangalore, Kochi, Kolkata, NagpurExp Range : 5 yrs to 12 yrsThis is a full-time on-site role for a ServiceNow HRSD Sr Developer/Lead at U-SET located in Pune. As a Sr Developer/Lead, you will be responsible for day-to-day tasks...


  • Anywhere in India/Multiple Locations/Bangalore, IN Optivalue tek consulting Full time

    About Opti Value Tek Consulting :Opti Value Tek Consulting is an independent provider of technical delivery, architecture and project management services. We offer our clients solution experts, technology gurus and hardened delivery teams to support rapid value realization and delivery of enterprise grade IT solutions.Drawing on our team of highly...


  • Bangalore/Mumbai/Pune/Chennai/Hyderabad/Coimbatore/Cochin/Kochi/Kolkata/Nagpur, IN Cephas Consultancy Services Private Limited Full time

    Role : Sr Custom App Developer /Lead Experience Level : 5 - 12 Years Location : Mumbai, Pune, Chennai, Hyderabad, Coimbatore, Bangalore, Kochi, Kolkata, Nagpur Position Type : Full-time Notice Period : Immediate to 30 Days Job Description : We are seeking a seasoned Sr Custom App Developer /Lead with a minimum of 8 years of experience working with the...


  • Hyderabad/Bangalore/Chennai, IN CGI Full time

    Job Description : - SME in ServiceNow system applications and custom applications.- Minimum 5 years of ServiceNow platform experience- Create, maintain, and enhance Incident Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, Self-Service Portals- Create and configure Business Rules, UI Policies, UI Actions,...


  • Coimbatore/Cochin/Kochi/Tamil Nadu/Chennai/Bangalore/Hyderabad/Karnataka/Noida/Gurgaon/Gurugram/Triv, IN QBrainX Full time

    Title : Senior ServiceNow ITOM SpecialistExperience Level : 6+ yearsJob location : Coimbatore (Work from office from day 1)No of opening : 4Immediate Joiners preferred or Who can be available to join within 15 to 20 days is preferred.Job Overview :We are seeking an experienced Senior ServiceNow ITOM Specialist to lead the design, implementation, and...

  • ServiceNow Developer

    4 weeks ago


    Pune/Anywhere in India/Multiple Locations/Indore, IN Tekfortune IT India Pvt Ltd Full time

    Role : SNOW Service Portfolio Management (SPM) Specialist or ITBMExperience : 7-9 yearsLocation : Indore/Pune/RemoteNotice : Immediate - 30 days OnlyJob Description :We are seeking a skilled and experienced ServiceNow Service Portfolio Management (SPM) Specialist to join our dynamic ServiceNow team. The successful candidate will play a pivotal role in...


  • Bangalore/Hyderabad/Mumbai/Gurgaon/Gurugram, IN Paddy Dove Consulting Full time

    Human Capital:The Human Capital Offering Portfolio focuses on helping organizations manage and sustain their performance through their most important asset: their people. Centered on five core issues, this Portfolio signifies to the market that we see Human Capital as a topic critical to the C-Suite. As we go-to-market we will show our clients that we serve...