Senior Manager

2 weeks ago

mumbai, India Oracle Full time
As part of CSS organization, you will lead a team of technical account managers and project managers focused on service delivery and management of Customer Services Contracts. The role requires working with customers in BFSI domain. You will be accountable as the point of contact for onsite/remote services within the designated region, to assure appropriate service delivery management coverage to fulfill Customer Success Services delivery commitments. You will be part of the India Region Management team of Regional Service Center, JAPAC, ensuring customer retention, supporting customer acquisition, and managing global initiatives to drive growth and adoption apart from managing Governance of some of the large banking customers of India region.
Job Description
Role Charter: Delivery Management and Customer Governance , Customer Success , Account Relationship Management, Contract Management
Below mentioned Key Credentials with proven track record are essential:
Working globally and specially from customer sites.
Customer Management Project ManagementCustomer Lifecycle Management Planning and Organizing Delivery Management Customer concern Management
Managed Service Delivery
You will have
• BS or MS in Computer Science, Engineering, or a related technical team or equivalent experience.
A solid technical background and understanding of Oracle Technology Products
Proven experience in leading customer engagements in Managed Delivery space
Through understanding of ITIL Process and standard methodologies
Experience and knowledge of project management principles, methodologies and tools
Strong governance experience while managing customer engagements
Exceptional communication skills, both written and verbal and ability to communicate effectively with CXO levels from customer side
Ability to identify, communicate and set clear objectives in ambiguous situations
Ability to clearly articulate messages to a variety of audiences
Ability to establish and maintain strong relationships
Ability to influence others and move toward a common vision or goal
Flexible, adaptable, resilient and tenacious;
Forward-looking with a broad view
Organized with a natural inclination for planning strategy and tactics
Problem-solving and root cause identification skills
Able to work effectively at all levels in the CSS organization
Must be a teammate and able to work collaboratively with and through others
Familiarity with project management approaches, tools and phases of the project lifecycle
PMP or ITIL certifications preferred
Responsibilities
Directly manages TAMs. with operational focus on multiple accounts, products/solutions or a combination thereof.
Responsible for providing coaching, mentoring and helping team attain a high degree of customer satisfaction.
Accountable for service delivery and governance, utilization, and for delivery of other identified departmental results through
Regular interaction with sales, delivery account teams to ensure appropriate solutions are being identified and implemented, support on defining service solution and corresponding effort estimation.
Ensure interactions with customers are of highest quality. Oversee the delivery of high quality customer deliverables and supporting TAMs to ensure quality of work is of the highest calibre.
Ensure customer relationships are built and maintained at appropriated level, through regular contacts and visits within the framework of CSS engagements and in alignment with CSS Sales and Account Management.
First level blocking issue directly managing TAM/PM team with operational focus on multiple accounts
Attains results within Oracle management policies and practices. Complete company policies that affect immediate operation(s) and may have company-wide effect
Understands own product/solutions portfolio extremely well and knows how to win relative to competition
Interaction with XLOBs for better customer experience
Apply customer experience and needs to determine new opportunities and methods for CSS to engage with customers.
Work with Oracle teams across lines of business such as Premier Support, Customer Management, Partner Management, License Sales, Product Development, Consulting and Education.
Active participation with the relevant regional and global collaboration programs to oversee the sharing of standard methodologies, technical knowledge and experience among the TAM community
Diversity and Inclusion:
An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.
In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.
Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.
At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.
That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

  • Senior Manager

    2 weeks ago

    Mumbai, Maharashtra, India timesjobs Full time

    Senior Manager - Corporate BusinessResponsible for business development & sales of insurance products for the location Acquire new corporates and service them for their Insurance requirements Serve as an Insurance knowledge resource for the branch and alternate channel teams of group companies in the location Ensure good market visibility for Way2Wealth in...

  • Senior Manager

    3 weeks ago

    Mumbai, Maharashtra, India iimjobs Full time

    Sr. Manager - HR - Digital AdTech/ Marketing Agency Requirements:Develop and implement HR strategies and initiatives aligned with the overall business objectives.Lead the talent acquisition process, including sourcing, screening, interviewing, and onboarding new employees.Provide guidance and support to managers and employees on HR-related matters, including...

  • Senior Business Manager

    2 weeks ago

    Mumbai, Maharashtra, India timesjobs Full time

    ### Posted on: 4-Dec-2014Senior Business Manager - Bangalore / Mumbai Location: Bangalore, MumbaiExperience: YrsSenior Business Manager Knowledge of Sales of IBM Cognos & Business Objects products in Indian market for at least 34 years. Should have prior experience of large Account Management, Product Sales experience. Good Business Planning knowledge and...

  • Senior Manager

    4 weeks ago

    Mumbai, India Talent Corner Full time

    Roles and Responsibilities   Accountable for client servicing as the primary point of contact for evolving communication / PR strategies and ensuring the execution of campaign Driving new businesses along with the senior management / BD team of the company Desired Candidate Profile   Locate media opportunities based on client requirements through...

  • Senior Manager

    1 month ago

    mumbai, India Talent Corner Full time

    Roles and Responsibilities   Accountable for client servicing as the primary point of contact for evolving communication / PR strategies and ensuring the execution of campaignDriving new businesses along with the senior management / BD team of the company Desired Candidate Profile   Locate media opportunities based on client requirements through...

  • Title Senior Manager

    1 week ago

    Mumbai, Maharashtra, India sun pharma industries ltd panoli(dist-bharuch) Full time

    Apply for Title Senior Manager 1, Career Progress Consultants in Mumbai for 5 - 7 Year of Experience on

  • Senior Project Manager

    1 month ago

    Mumbai, India IDFC FIRST Bank Full time

    Role/Job Title: Senior Project Manager Function/ Department: Retail Banking Operations Job purpose: As part of the Project & Quality team, the role bears the responsibility of Manage the PMO of projects through robust tracking mechanisms & Strong in conceptualizing ideas & converting into functional & non-functional BRD and UD documents. Roles &...

  • Senior Project Manager

    3 weeks ago

    mumbai, India IDFC FIRST Bank Full time

    Role/Job Title: Senior Project Manager Function/ Department: Retail Banking Operations Job purpose: As part of the Project & Quality team, the role bears the responsibility of Manage the PMO of projects through robust tracking mechanisms & Strong in conceptualizing ideas & converting into functional & non-functional BRD and UD documents. ...

  • Senior Finance Manager

    4 days ago

    mumbai, India Kulfi Collective Full time

    What are we looking forTitle: Senior Manager - FinanceReporting to: VP - FinanceCompany: Kulfi CollectiveLocation: MumbaiApply here: the roleAt Kulfi Collective, we are on a mission to make the world (wide web) a brighter place, one incredible story at a time.We are looking for Senior Manager - Finance who shares our passion for shaping culture by combining...

  • Senior Relationship Manager

    3 weeks ago

    Mumbai, Maharashtra, India iimjobs Full time

    SR RM -REAL ESTATE-BUY SIDE - Investment Banking Job Brief: New Client Acquisition, Existing Client new business generation, Deal Structuring and Deal conclusion - Buy Side, work along with sell side to close transaction.Roles & Responsibilities: To generate business across real estate sector (Syndication, Land Intermediation, Asset Management, Strategy) To...

  • Senior Finance Manager

    4 weeks ago

    Mumbai, India Kulfi Collective Full time

    What are we looking forTitle: Senior Manager - FinanceReporting to: VP - FinanceCompany: Kulfi CollectiveLocation: MumbaiApply here: the roleAt Kulfi Collective, we are on a mission to make the world (wide web) a brighter place, one incredible story at a time.We are looking for Senior Manager - Finance who shares our passion for shaping culture by combining...

  • Senior Operations Manager India

    1 month ago

    mumbai, India Chronos Consulting Full time

    Job Description India Vacancy – Senior Operations ManagerLocation – Mumbai, Indian candidates only Must have a background in Shutdowns, Maintenance, TAR The Senior Operations Manager is accountable for all aspects of Operations and Project execution for the Company. Including provision of the necessary support and guidance to ensure that...

  • Senior Manager Talent Acquisition

    1 month ago

    mumbai, India Glenmark Pharmaceuticals Full time

    Recruitment:Lead searches globally across all the Business Units, as part of the COE teamBuild effective market intelligence for Senior/ Leadership positions (both India and International)Deliver research on senior appointments to the highest standard; Carry out comprehensive and creative desk-based research for all assignment.Campus Recruitment:· Create...

  • Senior Finance Manager

    1 month ago

    mumbai, India Kulfi Collective Full time

    What are we looking for Title: Senior Manager - Finance Reporting to: VP - Finance Company: Kulfi Collective Location: Mumbai Apply here: About the role At Kulfi Collective, we are on a mission to make the world (wide web) a brighter place, one incredible story at a time. We are looking for Senior Manager - Finance who shares our passion for shaping...

  • Protiviti - Manager/Senior Manager - Project Management

    4 weeks ago

    Mumbai, India Protiviti India Member Private limited Full time

    Manager/Senior Manager - Project Management - Diversity & responsibilities:- Responsibilities include conducting on-site assessments, ensuring adherence to design specifications, and providing technical expertise to resolve construction challenges. - Review implementation of engineering plans, monitor construction progress, and address any deviations from...

  • Senior Manager-LIMS Project Manager

    1 week ago

    mumbai, India SUN PHARMA Full time

    Hi,We are having an opening for Senior Manager-LIMS Project Manager at our Mumbai/ Baroda location.Position: Senior Manager-LIMS Project ManagerLocation: Mumbai/ BarodaCompany: Sun Pharmaceutical Industries Ltd.Areas of Responsibility :Role & responsibilitiesManages assigned IT projects to ensure adherence to budget, timelines and scope of the project....

  • Title Senior Manager

    1 week ago

    Mumbai, India sun pharma industries ltd panoli(dist-bharuch) Full time

    Apply for Title Senior Manager 1, Career Progress Consultants in Mumbai for 5 - 7 Year of Experience on TimesJobs.com.

  • Senior Process Manager

    3 weeks ago

    mumbai, India eClerx Full time

    Customer Operations –Chat and Voice Process- Senior Process Manager India | Full-time (FT) | Customer Operations | Job ID_Shift Timings – Flexible 24x7 |Management Level – Senior Manager Specialisation – International BPO, Chat/Inbound voiceeClerx is looking to hire an experienced professional with 8-12 years of experience. As part of the Chat...

  • Senior Process Manager

    3 weeks ago

    Mumbai, India eClerx Full time

    Customer Operations –Chat and Voice Process- Senior Process Manager India | Full-time (FT) | Customer Operations | Job ID_Shift Timings – Flexible 24x7 |Management Level – Senior Manager Specialisation – International BPO, Chat/Inbound voiceeClerx is looking to hire an experienced professional with 8-12 years of experience. As part of the Chat...

  • Senior Credit Manager

    1 month ago

    mumbai, India jai kisan Full time

    You will report to the Head of Credit. Your responsibilities will include managing team of Credit Analysts and ensure due implementation of credit policies and processes while carrying out Credit function i.e. evaluating the financial state of potential customers, performing risk assessments, writing detailed reports, portfolio analysis, MIS management,...