Customer Support
4 weeks ago
Gamut HR Solutions is a leading HR consultancy firm that specializes in finding the right kind of job for individuals. We are dedicated to helping candidates reach their full potential and connect them with the perfect opportunities. With over 2-10 employees, Gamut HR Solutions has been providing top-notch HR solutions since its inception. Visit our website at to learn more about us.
Job Overview
We are looking for a Customer Support representative to join our team at Gamut HR Solutions. As a Customer Support representative, you will be responsible for providing exceptional customer service to our clients. This is a full-time position based in Hyderabad, Telangana, India. The ideal candidate will have 1 to 3 years of experience in customer support.
Qualifications and Skills
1 to 3 years of experience in a similar customer support roleExcellent verbal and written communication skillsStrong problem-solving skillsAbility to multitask and prioritize work effectivelyAttention to detail and accuracyExperience using customer support software or CRM systemsAbility to work independently and in a team environmentPositive attitude and dedication to customer satisfaction
Roles and Responsibilities
Deliver excellent customer service by responding to customer inquiries and resolving issues in a timely mannerManage customer accounts and maintain accurate customer recordsProvide product information and answer any questions customers may haveEscalate complex issues to the appropriate departments for further investigation and resolutionCollaborate with cross-functional teams to ensure customer satisfactionIdentify areas for improvement and suggest process enhancements to enhance the customer experienceKeep up-to-date with product knowledge and stay informed about new features and updates
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