Production Support Engineer

4 weeks ago


Bangalore, India ADVANSOFT Full time

Python Scripting

Support Exp.

Exp 4+

Immediate - 10 Joiner.

- SQL Python - Production Support

- 5+ years experience

- Strong on SQL, Unix & Python

- Strong on Data Warehouse & ETL concepts

- Minimum 3-4 yrs working experience in Support & ITIL process

- Monitor production systems and respond to alerts in a timely manner.

- Investigate and troubleshoot issues reported by users or detected through monitoring tools.

- Analyze system logs and data to identify root causes of problems and implement solutions.

- Work closely with development teams to escalate and resolve complex technical issues.

- Develop and maintain scripts and tools to automate repetitive tasks and streamline support processes.

- Document troubleshooting procedures, solutions, and best practices for knowledge sharing.

- Participate in on-call rotation to provide 24/7 support for critical production systems.

Requirements :

- Bachelor's degree in Computer Science, Engineering, or related field.

- Years of experience in production support or related role.

- Proficiency in SQL for querying and analyzing relational databases.

- Strong scripting skills in Python for automation and data manipulation.

- Experience with Unix/Linux operating systems and shell scripting.

- Familiarity with monitoring tools such as Nagios, Splunk, or ELK stack.

- Excellent problem-solving skills and attention to detail.

- Ability to work independently and collaborate effectively in a team environment.

- Strong communication skills, both verbal and written.

- Prior experience with Agile methodologies and DevOps practices is a plus.

(ref:hirist.tech)

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