Appointment Center Manager
1 month ago
Job Description:
Solar Works Energy is seeking an Appointment Center Manager who will be responsible for managing the appointment scheduling and optimization process. The successful candidate will be responsible for ensuring that all customer appointments are efficiently booked, managed, and optimized to maximize satisfaction and productivity. This position offers a base salary plus commission.
**Key Responsibilities:**
- Manage daily operations of the appointment center, ensuring efficient appointment scheduling and modifications.
- Oversee a team of scheduling coordinators; hire, train, and evaluate staff performance.
- Develop and implement strategies to enhance customer service and increase appointment bookings.
- Monitor and analyze appointment scheduling processes and customer feedback to identify areas for improvement.
- Ensure that the team meets sales targets through effective appointment scheduling and follow-ups.
- Maintain high levels of accuracy and attention to detail in all scheduling data and customer interactions.
- Collaborate with sales and service department leaders to ensure alignment and optimize staff and resource allocation.
- Handle escalated customer service issues related to appointment scheduling.
- Generate reports and provide insights on appointment trends, team performance, and operational efficiency.
**
Requirements
**
- Proven experience in a managerial role, preferably in a sales or service environment.
- Strong leadership skills with the ability to motivate and lead a team.
- Excellent organizational and multitasking abilities.
- Outstanding communication and interpersonal skills.
- A friendly, customer-oriented approach with a focus on sales enhancement.
- High attention to detail and conscientiousness in managing operational tasks.
- Proficiency in scheduling software and CRM systems.
Benefits Join our dynamic team at Solar Works Energy, a forward-thinking leader in renewable energy solutions based in Albuquerque, New Mexico. We specialize in providing top-tier solar solutions, roofing, battery storage, and electric
vehicle chargers. We are committed to delivering unparalleled sales and service experiences to our customers. We are seeking an enthusiastic and detail-oriented Appointment Center Manager to oversee the scheduling operations for both our sales and service departments.
Requirements
Candidate Profile * High school diploma or GED with six to twelve months of relevant experience preferred 6 months of management or coaching experience Strong computer navigation skills and PC Knowledge Ability to effectively communicate, both written and verbally Dependable with strong attention to detail Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly Tolerance for repetitive work in a fast-paced, high production work environment Ability to work as a team member, as well as independently Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner Ability to rotate shifts, as needed
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