Collection Team Lead

9 hours ago


Bengaluru, India Teleperformance (TP) Full time

Job Title: Team Leader Collections

Location: Bangalore

Department: Banking Collections

Job Type: Full-time

Working: - 6 days / Day shift

Contact Information:

Email:

Job Summary:

The Team Leader Collections is responsible for overseeing a team of collection agents to ensure efficient debt recovery while maintaining positive customer relationships. This role requires strong leadership skills, the ability to analyze collection performance, and the implementation of strategies to improve recovery rates.

Key Responsibilities:

Team Management & Leadership

Supervise and support a team of collection agents, ensuring adherence to company policies and procedures.

Provide training, coaching, and performance evaluations to improve team efficiency and effectiveness.

Monitor individual and team performance, setting goals and key performance indicators (KPIs) to drive results.

Motivate the team to achieve targets while maintaining high levels of morale and engagement.

Collections & Recovery Management

Oversee the collections process, ensuring timely and effective recovery of outstanding debts.

Immediate joiner only eligible.


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