Customer Delivery Manager

1 day ago

Guwahati, India Livspace Full time

About Us
Livspace is Asia's largest and fastest-growing home interiors and renovation platform. Leveraging its proprietary technology, the company delivers end-to-end home interior and renovation solutions, encompassing modular solutions, furniture, false ceilings, soft furnishings, décor, civil works, and more. The company serves homeowners across diverse market segments in India and Singapore.

Since the company was founded in 2015, Livspace has revolutionized a highly fragmented industry by setting new benchmarks in quality, innovation, and execution. To date, the company has successfully transformed the homes of over 100,000 satisfied customers through its presence in 80+ cities and 110+ Experience Centres.

Backed by marquee investors, the company's goal is to continue strengthening its dominance in India as an industry leader and the largest employer of interior designers. Livspace remains committed to redefining industry standards by introducing new products and services, enhancing site execution processes, improving manufacturing techniques, and ensuring seamless project delivery—all with the ultimate goal of turning homeowners' dreams into reality.

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Job Description
A Customer Delivery Manager - Design will be responsible for managing the designing for 12 to 15 projects month-on-month through a team of 6 to 10 designers. The output of which would be achieved through managing their design productivity, imparting required trainings and design discussions.

  • Managing Designing Projects.
  • Managing and ensuring the productivity and work output of a Team of Designers.
  • Customer Experience & Relationship Management.
  • Ensuring output on design Net Promoter Survey (Customer rating).
  • Training designers on technical details (wherever required).
  • Managing/ leading design discussions.

Job Requirement

  • Bachelors Qualification preferably B.Arch, B.Interior Design.
  • Masters/ Specialization: Construction Planning Management,MBA, Design Management.
  • 3+ years' experience as an Interior Designer/ Project Manager.
  • Led and delivered a minimum of 10 Residential/Interior projects (end to end project management).

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