Travel Consultant

4 weeks ago

Mohali, India Amtrix Infotech Pvt. Ltd. Full time

Incumbents must have experience in ticketing and reservations for passengers in the USA and International market.

Job Description:

1. Customer Service:

  • Assist customers in booking International air tickets, providing information on flight options, schedules, fares, and restrictions.
  • Handle inquiries and resolve issues related to reservations, cancellations, changes, and refunds.

2. Booking and Reservations:

  • Utilize booking systems (e.g., GDS systems like Amadeus, Sabre, or Travelport) to search for flights, make reservations, and issue tickets.
  • Ensure accuracy in booking details and adhere to airline and agency policies and procedures.

3. Knowledge and expertise:

  • Stay updated on airline policies, regulations, and industry trends related to International air travel to and from, USA.
  • Provide advice on travel options, including alternative routes, stopovers, and travel times.

4. Communication:

  • Communicate effectively with customers through various channels (phone and email) to understand their travel needs and preferences.
  • Build rapport with customers to enhance their overall experience and encourage repeat business.

5. Problem-Solving:

  • Handle customer complaints and disputes professionally, striving to find satisfactory resolutions.
  • Assist travelers with unexpected issues such as flight delays, cancellations, or missed connections.

6. Administrative Tasks:

  • Complete administrative tasks related to ticketing, including issuing tickets, processing payments, and maintaining accurate records.
  • Manage changes to reservations and ensure that customers receive updated travel itineraries.

7. Sales and upselling:

  • Promote additional services such as travel insurance, car rentals, and hotel accommodations to enhance the customer's travel experience.
  • Meet sales targets and contribute to the profitability of the agency through effective selling techniques.

Qualifications:

  • Education: a diploma or equivalent; additional education or certification in travel and tourism is a plus.
  • Experience: Proven experience as a travel agent or in a related customer service role; familiarity with International air travel is preferred.
  • Skills: excellent communication and interpersonal skills; proficiency in using computerized reservation and ticketing systems (GDS); ability to multitask and work under pressure.
  • Knowledge: understanding of airline ticketing rules, fare structures, and travel regulations; knowledge of destinations, airports, and travel routes.
  • Customer Focus: Dedication to providing exceptional customer service and creating positive travel experiences for clients.

Job Type: Full-time

Pay: ₹25, ₹35,000.00 per month

Benefits:

  • Paid time off

Experience:

  • total work: 2 years (Preferred)

Work Location: In person

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