
Operations Manager
4 weeks ago
- Minimum of 10 12 years of BPO or professional services experience with 6 8 years of Global payroll processing experience Must Have
- Graduate in any stream
- Strong written and verbal communication skills
- Experience in HR Operations and Global Payroll Processing
- Results and deadline driven
- Must have minimum 4 plus years of team handling experience
- Experience in managing invoicing and billing
- Proven expertise in customer relationship management strong consultative skills
- Computer proficiency MS Office Word Excel Outlook and Powerpoint
- Experience in HRMS ERP like SAP SuccessFactors workday etc
- Good to have
- Experience in multi country HRO and Payroll processing will be an advantage
- Experience on Payroll systems such as ADP Streamline Celergo SAP Payroll CGI Lessorlon Decidium or Dayforce will be added advantage
- Excellent customer management negotiation skills Responsibility includes supervise hire and train employees manage quality assurance programs and strategize process improvements
- Ability to manage a team which run multi country payroll and employee data management processing from offshore
- Responsible for overseeing and directing payroll procedures ensuring compliance with laws and tax obligations supervising the payroll team and maintaining accurate payroll records and employee data records
- Coordinate activities with other client departments to ensure successful testing and implementation of tax updates year end testing on multiple or single payroll ERP for all regions
- Broad understanding and ability to research and interpret payroll and labor laws
- Maintain the requisite Payroll reports for SOX or other local compliance
- Handle employment termination payments and exceptions
- Monitor ongoing processes and ensure timely updates to help improve internal communication and employee experience
- Ensures compliance with applicable payroll tax and labor law requirements by studying existing and new legislation enforcing adherence to requirements and advising management on needed actions
- Ensures that internal SOPs and statutory regulations summaries are continuously updated and reflect the latest regulations and process updates
- Extensive knowledge of Operations methodologies in HRO field ability to monitor industry trends
- Answers consultants procedural questions by researching and interpreting SOPs and statutory regulations
- Coach and help develop team members help bridge knowledge gaps and overcome skill and will issues
- Handle User customer escalations and formulate actions to resolve any concerns and ownership till resolution
- Identify process improvement opportunities and support lead transformation automations projects
HRO->Payroll,US-payoll,LnD,Data Management,Benefits,C&B
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