Quality analyst

3 days ago


Tirupati, India DigiFocal IT Solutions Pvt Ltd Full time

???? We’re Hiring | Quality Analyst – Collections Process (US Shift) ???? Company: First Credit Services ???? Location: Thane (Onsite) – Only candidates from Mumbai, Navi Mumbai, or Thane will be considered. ✨ Role Overview We’re looking for an experienced Quality Analyst with a strong background in International Debt Collections to join our dynamic team. You’ll be responsible for call monitoring, quality audits, calibration, and process improvement to ensure exceptional service standards. ???? Requirements Experience: 2+ years (Collections Process – International) Mandatory Skill: International Debt Collection Qualification: Graduate Shift Timing: 6:00 PM – 3:00 AM / 7:00 PM – 4:00 AM IST (US Shift) ???? Transport Facility Central Line: Pickup from Thane station | Drop route – Kalyan to Sion (Diva/Mumbra not included) Western Line: Drop – Thane to Mira Bhayander (Kandivali, Malad, Santacruz, Bandra, South Bombay not included) Harbour Line: Wadala to Kamothe (Panvel, Colaba not included) ???? KRA Call & email quality monitoring Calibration & feedback sessions Quality reports & variance analysis Client coordination and process adherence ???? Interested candidates can share their CVs at: ????



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