Manager, Field Service
Found in: Whatjobs IN C2 - 2 weeks ago
The incumbent is responsible for the overall accountability of company's business requirements and shall oversees all services to ensure that business needs are being met.
Responsibilities:
- To plan and oversee service activities, service capacity and service competency- To perform service initiative; identify the service product opportunity in Service Contract, Product Training, Software Solution, Retrofitting and Upgrading- To assist and support in ASMPT machine sales activities such as new account development, opportunities and repeat ordering- To monitor machine acceptance lead time and field quality feedback- To monitor local spare parts consignment inventory- To follow up on purchase order for all billable service request with customers- To manage and supervise a group of engineers, share knowledge and take accountability- Be responsible for training and mentoring newly recruited team members, as well as managing performance and productivity- To manage customer operational issue and customer expectation- To communicate with other departments to find ways to raise the standard of assistance or services offered- To perform any other ad-hoc duties as assigned
Requirements:
- Bachelor Degree in Engineering- Minimum 10 years of experience in SMT field service- Proficient in English- Demonstrate capability to measure and analyze work performances, and to propose improvements to processes, including customer service interaction (i.e. requests and feedbacks)- Good time management skill and effective communication skill- Experience in conflict resolution- Excellent leadership skiils- Strong customer oriented mindset- Strong analytical and problem solving skills- Able to work in a diverse and multicultural environment- Able to travel on short notice
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Manager, Field Service
Found in: Talent IN 2A C2 - 3 weeks ago
Bengaluru, India ASMPT SMT Solutions Full timeRole:The incumbent is responsible for the overall accountability of company's business requirements and shall oversees all services to ensure that business needs are being met. Responsibilities:To plan and oversee service activities, service capacity and service competency To perform service initiative; identify the service product opportunity in Service...
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Manager, Field Service
Found in: Whatjobs IN C2 - 3 weeks ago
Bengaluru, India ASMPT SMT Solutions Full timeRole: The incumbent is responsible for the overall accountability of company's business requirements and shall oversees all services to ensure that business needs are being met. Responsibilities: To plan and oversee service activities, service capacity and service competency To perform service initiative; identify the service product opportunity in...
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