Manager, Field Service

1 month ago


Bengaluru, India ASMPT SMT Solutions Full time

Role:

The incumbent is responsible for the overall accountability of company's business requirements and shall oversees all services to ensure that business needs are being met.


Responsibilities:

  • To plan and oversee service activities, service capacity and service competency
  • To perform service initiative; identify the service product opportunity in Service Contract, Product Training, Software Solution, Retrofitting and Upgrading
  • To assist and support in ASMPT machine sales activities such as new account development, opportunities and repeat ordering
  • To monitor machine acceptance lead time and field quality feedback
  • To monitor local spare parts consignment inventory
  • To follow up on purchase order for all billable service request with customers
  • To manage and supervise a group of engineers, share knowledge and take accountability
  • Be responsible for training and mentoring newly recruited team members, as well as managing performance and productivity
  • To manage customer operational issue and customer expectation
  • To communicate with other departments to find ways to raise the standard of assistance or services offered
  • To perform any other ad-hoc duties as assigned


Requirements:

  • Bachelor Degree in Engineering
  • Minimum 10 years of experience in SMT field service
  • Proficient in English
  • Demonstrate capability to measure and analyze work performances, and to propose improvements to processes, including customer service interaction (i.e. requests and feedbacks)
  • Good time management skill and effective communication skill
  • Experience in conflict resolution
  • Excellent leadership skiils
  • Strong customer oriented mindset
  • Strong analytical and problem solving skills
  • Able to work in a diverse and multicultural environment
  • Able to travel on short notice


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