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Field Service Engineer_Bangalore
3 weeks ago
Location:Banglore
Position: FSE
Educational Qualification:
Minimum: B.Tech / B.E in Electronics, Instrumentation, Bio-medical.
Experience: 4 years and above experience
Key Responsibilities:
1. Achieve the Service Budget for spares, maintenance contracts and service calls for the year through well planned coverage of the installed base to maintain high levels of customer satisfaction for technical support. Maximize contractual coverage of the installed base.
2. Timely and complete installation of all new equipment sold or moved by a customer with our knowledge.
3. Ensure timely responses to all service requests – customer calls and preventive maintenance during contracts or warranty as applicable. Total adherence to terms of our service contracts.
4. Maintain a high level of engineering expertise across all relevant systems and peripherals. Ensure effective and complete service calls to build a high levels of customer satisfaction with technical support received.
5. Active collection of outstanding amounts to ensure that the DSO is at or less than budgeted amount.
6. Ensure that all documentation and reports are completed and submitted in a timely manner – installation report, service report, preventive maintenance report and any other as required.
Key Deliverables:
1. Achievement of 100+ % of budgeted A/B for sales.
2. Achievement of DSO and profitability targets.
3. Development of a strong and capable Team across sales, Applications, Field Service and regional assistant functions with a recommended succession plan.
4. Strong brand image for bioMerieux as a high medical value solutions provider, a fair player and a good employer.
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