Partner Success Lead

2 weeks ago


india NowPay Full time
Job Description

As a partner success Lead, you will working on developing and growing the relationship with our clients, increase our revenue through increasing nowpay services adoption, liaise with internal teams to meet our partners objectives and business growth. you will be closely working with cross functional team members across sales, marketing and operations personnel to ensure our partners are satisfied with the services they receive and improve on areas of dissatisfaction. You will need to gain an in-depth understanding of NowPay onboarding and compliance processes.

You will become the focal point for our clients , monitor and analyze program KPIs , and advise on best practices for better performance.
 What will you do?
  • Manage  a portfolio of accounts  by developing relationships, managing stakeholders and identifying advocates
  • Maintain our partners' satisfaction  Increase adoption, drive correct usage, ensure retention, increase renewals and drive overall satisfaction.
  • Respond  to partners' inquiries and solve their complaints promptly.
  • Analyze & Measure  partners' performance.
  • Coordinate  a swift and smooth  onboarding, implementation, and go-live experience for new partners
  • Onboard  our Partners  employee base within NowPay agreed upon SLAs
  • Organize, streamline, and oversee  the onboarding /offboarding process of our partners
  • Deploy & train Companies , ensuring strong adoption of NowPay platform and ongoing engagement with contracted product solutions.
  • Find opportunities to automate and scale processes in account management
  • Organize monthly/quarterly reviews  with customers to minimize friction and churn risk
  • Ensure  our partners are served with the best customer experience and drive our partners overall satisfaction (NPS)
  • Coordinate with the activation team  for scheduled visits to our company partners
  • Work with our marketing departmen t to guarantee client communication is timely and targeted.

Requirements
  • At least 3+ years of relevant experience in customer success, account management.
  • Excel proficiency.
  • Excellent multi-tasking and time management skills
  • Familiar with ticketing systems
  • Excellent communication skills - ability to tell stories with data and present to a non-technical audience
  • Proactive / Results oriented, autonomous and efficient.
  • Excellent problem-solving and analytical skills.
  • Itchy feet and curious about learning through different projects.
  • Comfortable working in a fast-paced, agile and collaborative environment

Benefits
  • Salary advance, the ability to have access to your salary anytime of the month
  • Hybrid working environment
  • Private / Family Medical insurance.
  • Social insurance.
  • Regular perks such as company social and wellbeing-events

Requirements
At least 2+ years of relevant experience in customer success, account management. Experience working in a fast-paced, agile and collaborative environment Excellent multi-tasking and time management skills Familiar with ticketing systems Excellent communication skills - ability to tell stories with data and present to a non-technical audience Excel proficiency. Results oriented, autonomous and efficient. Excellent problem-solving and analytical skills. Itchy feet and curious in learning through different projects.
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