Solution Design Manager
1 month ago
Responsibilities:
- Will perform pre-sales.
- Collaborate with stakeholders to understand and analyze business requirements, ensuring a clear understanding of the problem or opportunity.
- Develop and oversee the creation of high-level solution architecture, ensuring alignment with business goals, technical requirements, and industry best practices.
- Work closely with cross-functional teams, including development, infrastructure, and business units, to gather input, address concerns, and ensure a unified approach to solution design.
- Provide technical leadership and guidance to the team, ensuring that the proposed solutions are technically sound, scalable, and address the client's needs.
- Identify and assess potential risks associated with proposed solutions and develop strategies to mitigate these risks.
- Lead the development of prototypes or proof of concept to validate the feasibility and effectiveness of proposed solutions.
- Create and maintain detailed documentation of solution designs, including technical specifications, diagrams, and implementation plans.
- Collaborate with excellence teams and function experts to ensure that the solution design is implemented accurately and meets specified requirements.
- Effectively communicate complex technical concepts and solution designs to non-technical stakeholders, ensuring a clear understanding and alignment with business objectives.
- Stay updated on industry trends, emerging technologies, and best practices to continually enhance the efficiency and effectiveness of solution design processes.
- Collaborate with project managers to estimate resource requirements, contribute to budgeting processes, and ensure the efficient use of resources in solution design projects.
Qualifications:
- Bachelor's or Master's degree in a relevant field such as Computer Science, Information Technology, Engineering, or a related discipline.
- Must have experience in a BPO set-up
- Must have experience designing end-to-end solutions for Customer Service and/or BPO programs
- Years of experience doing Pre-Sales, implementation, and Support including Operation Management.
- Digital transformation and Process Automation project experience is a must
- 5 years of experience in solution design, system architecture, or a related technical role.
- A strong background and expertise in relevant technologies, programming languages, and solution design methodologies.
- Minimum 2 years experience managing a solution design team or similar function in nature or leadership position, demonstrating the ability to lead and guide a team.
- Ability to lead and manage a team, providing technical guidance and fostering a collaborative and innovative work environment.
- Experience in project management methodologies to ensure successful planning, execution, and delivery of solution design projects.
- Skill in identifying and assessing risks associated with solution designs and developing strategies to mitigate them.
- Familiarity with budgeting processes and resource management to ensure efficient use of resources.
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