Solution Design Manager

2 months ago

Kolkata, India Gear Inc. Full time

Responsibilities:


  • Will perform pre-sales.
  • Collaborate with stakeholders to understand and analyze business requirements, ensuring a clear understanding of the problem or opportunity.
  • Develop and oversee the creation of high-level solution architecture, ensuring alignment with business goals, technical requirements, and industry best practices.
  • Work closely with cross-functional teams, including development, infrastructure, and business units, to gather input, address concerns, and ensure a unified approach to solution design.
  • Provide technical leadership and guidance to the team, ensuring that the proposed solutions are technically sound, scalable, and address the client's needs.
  • Identify and assess potential risks associated with proposed solutions and develop strategies to mitigate these risks.
  • Lead the development of prototypes or proof of concept to validate the feasibility and effectiveness of proposed solutions.
  • Create and maintain detailed documentation of solution designs, including technical specifications, diagrams, and implementation plans.
  • Collaborate with excellence teams and function experts to ensure that the solution design is implemented accurately and meets specified requirements.
  • Effectively communicate complex technical concepts and solution designs to non-technical stakeholders, ensuring a clear understanding and alignment with business objectives.
  • Stay updated on industry trends, emerging technologies, and best practices to continually enhance the efficiency and effectiveness of solution design processes.
  • Collaborate with project managers to estimate resource requirements, contribute to budgeting processes, and ensure the efficient use of resources in solution design projects.


Qualifications:

  • Bachelor's or Master's degree in a relevant field such as Computer Science, Information Technology, Engineering, or a related discipline.
  • Must have experience in a BPO set-up
  • Must have experience designing end-to-end solutions for Customer Service and/or BPO programs
  • Years of experience doing Pre-Sales, implementation, and Support including Operation Management.
  • Digital transformation and Process Automation project experience is a must
  • 5 years of experience in solution design, system architecture, or a related technical role.
  • A strong background and expertise in relevant technologies, programming languages, and solution design methodologies.
  • Minimum 2 years experience managing a solution design team or similar function in nature or leadership position, demonstrating the ability to lead and guide a team.
  • Ability to lead and manage a team, providing technical guidance and fostering a collaborative and innovative work environment.
  • Experience in project management methodologies to ensure successful planning, execution, and delivery of solution design projects.
  • Skill in identifying and assessing risks associated with solution designs and developing strategies to mitigate them.
  • Familiarity with budgeting processes and resource management to ensure efficient use of resources.

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