Solution Design Lead

1 month ago

Kolkata, India Gear Inc. Full time

Responsibilities:

  • Leads and develops technical sales efforts for key accounts
  • Provides ongoing support to clients after projects have been completed
  • Handles consultative functions to customers in technical operations in terms of designing and

implementing network infrastructure solutions and improvements.

  • Conduct due diligence and map processes and document as are client projects, processes, and procedures.
  • Liaises with the head of Tech and Sales Team in performing technical sales strategy, obtaining client requirements, creating project plans, and plotting time schedules
  • Write technical proposals for RFI/Proposal, RFP, and Tender processes.
  • Conduct technical discussions and presentations, as well as perform Proof of Concept activities.
  • Draft technical proposals to provide insights and suggestions for enhancing customer systems.
  • Design turn-key Enterprise Solutions and collaborate service delivery teams for comprehensive solutions.
  • Work with the Sales team to strategize on solution design.
  • Stay updated on the latest technology trends in the industry.
  • Undertake any other duties or projects as assigned.


Qualifications:

  • Must have experience in a BPO set-up
  • Must have experience designing end-to-end solutions for Customer Service and/or BPO programs
  • Experience in automation and digital transformation is a plus.
  • 2 years of experience in the same field.
  • Customer Service, Back Office Outsourcing Process, and content Moderation work experience is a must.
  • Professional certifications such as CISSP, ITIL, PMP, MCSD, MCSE, VCP & CCIA would be an advantage.
  • Experience in the development, implementation, and maintenance of large-scale, multi-platform, multi-vendor systems
  • Proficient in program management, including project management, communications, service delivery, client relations, planning, scheduling, budgeting, financial management, resource management, quality assurance, and situational negotiations.
  • Strong presentation, communication, negotiation, and interpersonal skills with a customer-service orientation.
  • Technical expertise in architecture design, including SOA architecture, security risk and compliance, best practices, and knowledge of emerging trends.
  • Hands-on and self-directed executive with professional planning, preparation, and execution skills.
  • Effective team player with the ability to work independently on assignments.
  • Strong prioritization skills and the ability to manage tight deadlines.
  • Capability to build and manage trusted relationships across different levels of stakeholders.
  • Ready and willing to travel to client sites.

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