
Retail Banking lead
6 days ago
Retail Banking lead
Location : Bangalore
Shift : Flexible to work in rotational shifts
No Relocation bonus
Salary Range : As per company standard
Notice Period : 30 days
Experience Range : 16+ to 20 Yrs
10 to 12 years experience in managing the team
- Qualification as a Masters degree in Finance, Accounting, or a related field.
- Proven track record of successful operations management in an offshoring organization, preferably in the KPO / BPM industry managing a team size of atleast 200+ associates.
- Extensive experience in leading the Service Delivery Functions for retail banking practices for international clients, specifically in the USA, UK, and Australia markets.
- Knowledge in banking applications such as Temenos, Finastra, Ebanq, Coreplus, Mambu etc..
- Experience in delivering transformation projects and leveraging automation
- Outstanding customer relationship management skills and the ability to handle customer escalations effectively.
- Solid understanding of commercial aspects and project management principles.Role & responsibilities
Preferred candidate profile
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