Manager-Individual Account Banking Ops

• Oversee the maintenance and management of individual customer accounts, ensuring all account information is accurate and up to date.
• Ensure adherence to regulatory requirements and internal policies, including AML and KYC guidelines.
• Provide high-quality service to customers, addressing their inquiries and resolving any issues related to their accounts.
• Identify and implement process improvements to enhance the efficiency and effectiveness of account maintenance activities.
• Lead and train a team of account maintenance professionals, ensuring they are well-equipped to perform their duties.
• Work closely with other departments, such as Compliance, IT to ensure seamless account maintenance operations.
• Prepare and present reports on account maintenance activities, highlighting key metrics and areas for improvement.
• Ensure all individual customer accounts are accurately maintained and updated, with a focus on data integrity and compliance with internal policies and regulatory requirements.
• Adhere to AML, KYC and other regulatory guidelines. Ensure all account maintenance activities comply with these standards to mitigate risks.
• Provide high-quality service to customers by addressing their inquiries and resolving issues promptly. Aim to enhance customer satisfaction and loyalty through efficient account maintenance processes.
• Continuously identify and implement improvements in account maintenance processes to increase efficiency and effectiveness. Leverage technology and automation where possible.
• Lead, train, and develop a team of account maintenance professionals. Ensure the team is well-equipped to handle their responsibilities and foster a collaborative and productive work environment.
• Prepare and present regular reports on account maintenance activities, highlighting key metrics, trends, and areas for improvement. Use data to drive decision-making and strategic planning.
• Manage resources effectively to ensure that account maintenance activities are completed within established timelines and service level agreements (SLAs).
• Comprehensive understanding of general banking operations, account maintenance procedures, and regulatory compliance, including AML and KYC guidelines.
• Familiarity with online banking channels and digital products related to account management.
• Proficiency with core banking systems (e.g., Flex Cube), workflows, and digital journeys.
• Excellent written and verbal communication skills to effectively interact with customers, team members, and stakeholders.
• Strong analytical skills to assess account information, identify issues, and implement solutions.
• A minimum of 8-12 years of experience in the account opening and maintenance domain, with a focus on AML and retail banking.
• Experience in providing high-quality customer service and resolving account-related issues.
• Experience in identifying and implementing process improvements to enhance efficiency and effectiveness.

The leading financial institution in MENA

While more than half a century old, we proudly think like a challenger, startup, and innovator

in banking and finance, powered by a diverse and dynamic team who put customers first.

Together, we pioneer key innovations and developments in banking and financial services.

Our mandate? To help customers find their way to Rise Every Day, partnering with them through

the highs and lows to help them reach their goals and unlock their unique vision of success.

Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value.

We actively contribute to the community through responsible banking in our mission to inspire more people to Rise.