Senior Customer Support
1 month ago
About Us
At Loom, we specialize in elegant and high-quality women’s ethnic wear, offering a diverse range of apparel that celebrates tradition and style.
Role Description
This is a full-time on-site role for a Senior Customer Support position at The Loom in New Delhi. The Senior Customer Support will be responsible for handling day-to-day customer inquiries, providing technical support, ensuring customer satisfaction, and utilizing analytical skills to improve support processes.
Qualifications
- Customer Support and Technical Support skills
- Interpersonal Skills and Analytical Skills
- Experience in ensuring high levels of Customer Satisfaction
- Previous experience in a similar customer support role
- Excellent communication and problem-solving abilities
- Ability to work effectively in a team environment
- Fluency in multiple languages is a plus
- Bachelor's degree in relevant field or equivalent experience
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