Senior Customer Support

1 month ago


india The Loom Full time


About Us

At Loom, we specialize in elegant and high-quality women’s ethnic wear, offering a diverse range of apparel that celebrates tradition and style.

Role Description

This is a full-time on-site role for a Senior Customer Support position at The Loom in New Delhi. The Senior Customer Support will be responsible for handling day-to-day customer inquiries, providing technical support, ensuring customer satisfaction, and utilizing analytical skills to improve support processes.


Qualifications

  • Customer Support and Technical Support skills
  • Interpersonal Skills and Analytical Skills
  • Experience in ensuring high levels of Customer Satisfaction
  • Previous experience in a similar customer support role
  • Excellent communication and problem-solving abilities
  • Ability to work effectively in a team environment
  • Fluency in multiple languages is a plus
  • Bachelor's degree in relevant field or equivalent experience


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