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Senior Manager

3 months ago

North Goa, India Delhivery Limited Full time

The Senior Manager(Corporate Excellence) will shoulder the following responsibilities:


1. Lead the training team of Delhivery Academy by ensuring all the trainers achieve the KPIs set by the organization

2. Plans and coordinates all onsite and virtual training activities of the Ops staff (frontline to middlemanagement) to include resource, calendar and venue coordination, facilitator preparation, material preparation and/or other logistics related items. Ensures training records are maintained

3. Designs and delivers training - both face to face and virtual training within time and budget constraints. Working with stakeholders and subject matter experts (SME's) to make the training more relevant to the business objective

4. Monitors and evaluates training programs effectiveness, success, and outcome periodically

5. Plan, conduct and oversee Ops metric focused on-the-job coaching and scheduled training to improve the performance of Ops facilities – First Mile, Middle Mile, Last Mile, Returns, FTL Ops, LTL Ops, Fulfillment Ops

6. Manages and oversees the learning management system (LMS) learning experience; analyze learner performance and engagement. Work with team to enact any needed improvements or changes needed

7. Conducts effective induction and orientation sessions for Senior Management.

8. Communicates with key stakeholders to obtain knowledge and understanding of business needs and operations.

9. Other duties and responsibilities as determined by Head Delhivery Academy

10. Travel extensively (PAN India) to various Delhivery facilities as and when required


Interactions with Internal and External Stakeholders - This role will interact with both internal and external groups.


Responsibilities are multi-faceted, working with Ops Functional and Regional Heads, Academy Content Team, Control Tower Team, Tech & Data Teams, third party e-Learning Platform providers, National Skill Development Council etc.

Education & Work Experience -

1. MBA preferred (Basic Education level – Bachelor’s Degree)

2. 4 to 5+ years of experience in a training role with experience in a Supply chain/Logistics company

3. Certificates in Training domain preferre