Information technology support specialist
3 days ago
Overview: IT Support Specialist will work with a team of managed services specialists, administrators, and engineers to deliver excellent support and management of our customers’ environments. They will field issues and requests escalated directly by customer IT personnel, end-users, and monitoring tools. This role will have broad exposure across a range of end-user devices, networks, servers, virtualization, and security platforms. The support specialist will be expected to work issues independently, and when needed, with the assistance of senior subject matter experts on the team. The ideal candidate will be a self-starter, with an ability to learn quickly and provide exceptional customer service.Schedule9am - 5pm ESTMonday to FridayFully remoteExperience2 years (minimum) in a technical support roleExperience providing customer supportExperience in 24x7x365 Managed Services preferredExperience using ITSM and Monitoring toolsetsQualifications, Education, and TrainingHigh school diploma required; college degree strongly preferredMicrosoft Teams: 2 years (Required)Microsoft 365: 2 years (Required)Windows: 2 years (Required)Google IT Support Professional (Preferred)Comp TIA A+, Network+, Security+ (Preferred)Microsoft MTA (Preferred)ITIL v4 Foundation (Preferred)Mac OS: 2 years (Preferred)SkillsHighly analytical thinker and troubleshooterDetail oriented with excellent documentation and communication skillsSelf-motivated, passionate about technology, with the desire to learn new thingsAbility to use and troubleshoot Microsoft Windows, Office, Office365, and mac OSFoundational understanding of operating systems and servers, both physical and virtual.Experience working with active directory to perform basic tasks, such as user creation and password resetsResponsibilitiesTriage tickets per specified severity levelsRefer/ escalate customer issues to the appropriate level of support, as neededProvide excellent customer service, staying calm and communicating clearly and professionally in stressful situationsPerform basic troubleshooting steps such as checking logs, checking capacity, and running basic diagnostics across a variety of platforms including Linux/Windows servers, network devices, hypervisors, and storage systemsRespond to automated alerts performing troubleshooting and resolution of issues, as well as proper notifications where requiredFulfill service requests and remediate incidents using customer Standard Operating Procedures (SOPs)Perform
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Information Technology Support Specialist
2 weeks ago
Bengaluru, India Vinebrook Technology Full timeOverview: IT Support Specialist will work with a team of managed services specialists, administrators, and engineers to deliver excellent support and management of our customers’ environments. They will field issues and requests escalated directly by customer IT personnel, end-users, and monitoring tools. This role will have broad exposure across a range...
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Information Technology Support Specialist
2 weeks ago
Bengaluru, India Vinebrook Technology Full timeOverview: IT Support Specialist will work with a team of managed services specialists, administrators, and engineers to deliver excellent support and management of our customers’ environments. They will field issues and requests escalated directly by customer IT personnel, end-users, and monitoring tools. This role will have broad exposure across a range...
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Information Technology Support Specialist
2 weeks ago
Bengaluru, India Vinebrook Technology Full timeOverview: IT Support Specialist will work with a team of managed services specialists, administrators, and engineers to deliver excellent support and management of our customers’ environments. They will field issues and requests escalated directly by customer IT personnel, end-users, and monitoring tools. This role will have broad exposure across a range...
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Information Technology Support Specialist
2 weeks ago
Bengaluru, India Vinebrook Technology Full timeOverview: IT Support Specialist will work with a team of managed services specialists, administrators, and engineers to deliver excellent support and management of our customers’ environments. They will field issues and requests escalated directly by customer IT personnel, end-users, and monitoring tools. This role will have broad exposure across a range...
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Information Technology Support Specialist
4 weeks ago
Bengaluru, Karnataka, India Vinebrook Technology Full timeOverview: IT Support Specialist will work with a team of managed services specialists, administrators, and engineers to deliver excellent support and management of our customers' environments. They will field issues and requests escalated directly by customer IT personnel, end-users, and monitoring tools. This role will have broad exposure across a range of...
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Information Technology Support Specialist
3 weeks ago
Bengaluru, India Vinebrook Technology Full timeOverview: IT Support Specialist will work with a team of managed services specialists, administrators, and engineers to deliver excellent support and management of our customers’ environments. They will field issues and requests escalated directly by customer IT personnel, end-users, and monitoring tools. This role will have broad exposure across a range...
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Information Technology Support Specialist
3 weeks ago
Bengaluru, India Vinebrook Technology Full timeOverview: IT Support Specialist will work with a team of managed services specialists, administrators, and engineers to deliver excellent support and management of our customers’ environments. They will field issues and requests escalated directly by customer IT personnel, end-users, and monitoring tools. This role will have broad exposure across a range...
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Information Technology Support Specialist
3 weeks ago
Bengaluru, India Vinebrook Technology Full timeOverview: IT Support Specialist will work with a team of managed services specialists, administrators, and engineers to deliver excellent support and management of our customers’ environments. They will field issues and requests escalated directly by customer IT personnel, end-users, and monitoring tools. This role will have broad exposure across a range...
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Information Technology Support Specialist
3 weeks ago
Bengaluru, India Vinebrook Technology Full timeOverview: IT Support Specialist will work with a team of managed services specialists, administrators, and engineers to deliver excellent support and management of our customers’ environments. They will field issues and requests escalated directly by customer IT personnel, end-users, and monitoring tools. This role will have broad exposure across a range...
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Information Technology Support Specialist
1 week ago
Bengaluru, India Vinebrook Technology Full timeOverview: IT Support Specialist will work with a team of managed services specialists, administrators, and engineers to deliver excellent support and management of our customers’ environments. They will field issues and requests escalated directly by customer IT personnel, end-users, and monitoring tools. This role will have broad exposure across a range...
