Information Technology Support Engineer

2 days ago

Bengaluru, Karnataka, India Metadome Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Company Description

is a global leader in revolutionizing immersive digital experiences using XR and AI for top brands. Specializing in next-gen interactive solutions, we help industries like automotive and fashion engage customers and drive conversions. Our culture is built on curiosity, creativity, and a shared commitment to delivering exceptional results. Based in India, UAE, and USA, we proudly partner with Fortune 500 brands such as Stellantis, Lexus, Mahindra, Tata, and HUL.

Role Description

This is a full-time on-site role for an Information Technology Support position located in Bengaluru. The IT Support specialist will be responsible for providing technical support and troubleshooting issues related to desktop computers and information technology systems. The role includes managing help desk support requests and ensuring timely resolution of IT-related issues.

Roles & Responsibilities

  • Upgrading, installing, and configuring Windows, Linux, or Mac systems
  • Knowledge of Identity and Access Management (IAM), MDM tools like JumpCloud, Sophos, etc.
  • Troubleshooting and providing technical support to employees
  • Creating and managing system permissions and user accounts using JumpCloud
  • Performing regular checks on VPN users and security monitoring of devices
  • Ensuring data backups and disaster recovery plans are in place
  • Documenting IT procedures, configurations, and troubleshooting guides
  • Collaborating with other IT teams and vendors for system improvements and issue resolution
  • Asset tracking and management

Qualifications

  • Technical Support and Help Desk Support skills
  • Proficiency in Troubleshooting and Desktop Computers
  • Experience in Information Technology systems
  • Excellent problem-solving and communication skills
  • Ability to work independently and collaboratively in a team setting
  • Bachelor's degree in Information Technology, Computer Science, or related field
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus

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