Upgrade Implementation Engineer

Found in: Whatjobs IN C2 - 2 weeks ago

pune, India Wolters Kluwer (India) Private Limited Full time

Key Responsibilities

The Upgrade Implementation Engineer is a member of the Upgrade Services team within the Professional Services department and reports to the Upgrade Services Manager. As part of Enablon’s new Cloud offering, like-for-like upgrades of Clients Enablon SaaS solutions are included. Therefore, Enablon is building a new team, Upgrade Services, that is dedicated to upgrading Client solutions. This role, the Upgrade Implementation Engineer, will be responsible for implementing the technical upgrade of the Client solution by leveraging Cloud technologies and DevOps pipelines within Enablon.

The Upgrade Implementation Engineer must be knowledgeable in the functionality of the standard Enablon solution but also ramp-up on the Client’s specific configuration to properly perform the upgrade. The Upgrade Implementation Engineer documents issues identified and work with the Upgrade Services team to remedy them. The Upgrade Implementation Engineer is responsible for ensuring the quality of the upgraded solution, prior to the Client’s review. The Upgrade Implementation Engineer also works closely work with the Upgrade Services Manager to help identify gaps, improve processes and efficiency.

Perform Upgrades

Delivery high quality upgrades in an efficient manner Understand and analyze functional requirements Perform configuration/scripting according to configuration guidelines Design, configure, test, and deliver fixes and enhancements for client solutions Identify issues and manage risk Analyze technical feasibility and propose estimates with solutions to meet client requirements Deploy AWS/Azure environments Manage client expectations and ensure satisfaction Comply to processes, best practices, and maintain documentation

Organization

Refine and improve internal procedures, including the upgrade methodology, procedure, and processes Work with other internal departments to improve the product’s ability to upgrade Provide pro-active reporting to the Manager Coach Junior Engineers Update the knowledge base and produce new articles related to upgrade best practices

Communication

Demonstrate good and clear verbal and written communication (by phone, email, and web meetings) Professionally interact with people, both internal and external to the organization through various media Write clear processes, best practices, and other documents

Key Requirements

Bachelor’s Degree in Computer Science, Software Engineering, or related field or equivalent relevant experience 3+ years working in a client-facing or consulting role or other equivalent experience At least 1 year experience working on software product upgrades In-depth conceptual and practical knowledge related to technology implementations Successful experience working on large, complex implementations Knowledge of best practices and how to differentiate software capabilities within a competitive market Demonstrated analytical and problem-solving skills with strong attention to detail Ability to drive projects forward with minimal guidance while acting as a resource for colleagues Effective interpersonal and communication skills with an ability to maintain positive working relationships

​Technical Aptitude

Proficient in at least one programming language Familiarity with HTML, CSS, JavaScript, C, C++, VB, .NET and other web technologies Knowledge of database design concepts Experience with AWS/Azure is a plus

•The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications as these may vary depending on location and line of business. The specific requirements may differ due to local or regional differences.

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