Analyst - Asset & ServiceNow

18 hours ago

Chennai, India Lennox International Full time

Company Profile:

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member's contributions and offers a supportive environment for career development. Come, stay, and grow with us.

Job Description:

The ideal candidate will be responsible for the analysis, support, Monitoring, Continual Improvement of various Integrations, applications, Forms, Service Portal pages, New modules Security Operations, GRC, BCM in ServiceNow.

  • ServiceNow Sr Analyst will be responsible for Production Stability, Operations, Administration, Monitoring, Continual Improvement initiatives related to various ServiceNow functionalities in ITSM, ITOM, ITAM, ITBM modules, GRC and Scoped applications.
  • Bring out innovative thoughts around Operational activities, System improvements, Production stability & improve the user experiences.
  • Help in Maintianing integration with other third-party and in-house system using ServiceNow standard connectors/custom solutions as required.
  • Take part in Monitoring/ process improvement initiative to standardize the solution on the ServiceNow platform to have stable production instance.
  • Involve in platform maintenance activities including cloning and ServiceNow version upgrade activities to stay current with the ServiceNow releases.
  • Prepare process flow and user guide, KB documents based on the needs of the incidents , activities
  • Building Test cases using ATF or create testing documents and convert to ATF as required.
  • Troubleshoot open incidents and perform RCA (root cause analysis) of the same.
  • Support business users with any functional related queries, post-delivery of the business requirements as and when needed
  • Support in addressing urgent / priority incidents as part of On-call.

Qualifications:

  • 3 to 6 Years of experience in ServiceNow Operations
  • Well-versed with Server-side and Client-side scripting on the ServiceNow platforms.
  • Experience in Operations and configuration of Incident Management, Change Management, Problem Management, Knowledge Management and other ITSM modules.
  • Worked on some type of integrations Like REST, SOAP that Service Now supports
  • Good experience in Analysis, Debugging, Critical Code documentations, Business document creation, interacting with Business to resolve issues / Queries
  • Good Experience in Operational Activities, On Call handling, System monitoring and Performance activities
  • Experience/ Awareness in Upgrade and maintenance of ITOM components including Mid Servers, Discovery schedules and troubleshoot discovery status for any issues.
  • Good knowledge in whatever been worked
  • Know basics of Discovery and CMDB
  • Excellence in Workflow Management
  • Performance Analytics experience is good to have
  • Good communication and analytical skills.
  • Ability to work independently with limited supervision.
  • Knowledge of the ITIL process

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