Senior User Experience Designer

Senior Experience Designer

Why join frog?

frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology.

We're inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications.

Joining frog means you'll be joining the "pond", a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table.

We draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets.

frogs prize humor, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community—and the world at large.

What will you be doing?

Experience Designers are responsible for the design of digitally enabled products and services. They use their broad skillset across the service, interaction, and visual design domains to work on holistic design solutions, from early-stage idea generation until detailed design of service features and user stories in a digital product.

As a Senior Experience Designer, you are expected to represent depth in the craft of experience design: as an individual contributor, guide junior colleagues, and as a contributor to the global community of practice. You will often be the backbone of your projects from beginning to end. You will plan, priorities, and deliver experience design activities, in the context of interdisciplinary projects for Middle East region. You will lead client conversations within your domain, providing articulate recommendations and helping guide client choices. You will have opportunities to mentor small teams on experience design discipline and contribute to business development through proposal-writing and pitches.

Your fellow frogs will rely on you to:

• Lead cross-disciplinary analysis of existing solutions and opportunity spaces and drive user understanding among different parties through workshop activities
• Define digital product and convergent experience concepts in collaboration with the strategy and technology teams
• Execute the detailed design of defined experiences working across the service components, interaction logins and visual language expression
• Enable a successful handover of final outcomes to the client through training and documentation
• Advocate for and pursue cross-disciplinary and convergent opportunity areas for design innovation
• Collaborate closely with design directors and program leads for planning and successful delivery of the program

On a typical project you will:

Understand goals, business requirements and constraints, market opportunities and user needs to help define opportunity areas and experience requirements

Plan, conduct, and synthesize research, testing and piloting activities with service users, providers, and SMEs

Map existing and to-be experiences, across both front and back office and actors involved, through journey maps, blueprints, and ecosystem maps

Create digital product and convergent experience concepts together with the team that push the bar for quality in a given field/industry

Support the definition of new product/service value proposition and implementation roadmaps

Create narratives that help tell the story of the work in an impactful way

Design wireframes, screens, and prototypes to illustrate product behavior along defined used cases

Document product/service requirements and guidelines for following stages of implementation

Priorities MVP features and build a backlog

Support the definition of roadmaps in collaboration with strategy teams and design implementation with technology teams

We want you to have:

5+ years of professional experience in experience design (although you might have had a different job title, like “UX designer” or “product designer”)

Highly developed design skills, demonstrated in your portfolio of recent work

Confident presentation and storytelling abilities

Strategic thinking and understanding of the overall perspective on business issues, events, activities and their wider implications and long-term impact.

Experience in design research and how to blend qualitative and quantitative research methods to develop holistic insights

Experience collaborating in multifunctional teams as the experience design lead

Experience about agile methodology and you can apply an agile mindset to all aspects of your work.

Proficiency with contemporary design and prototyping tools and methods

Experience in creating Design Language Systems (DLS) on Figma or similar tools

Experience in responsive and design for multiple touchpoints (mobile, web, kiosks, etc.)

Affinity with frog’s values, and a passion for creating products that meet peoples functional and emotional needs

Business level ability in English

It would be a bonus if you had:

• A university degree in Interaction Design, Visual Communications, Human Computer Interaction, or a related design or behavioral science discipline
• Experience working in a variety of organizations (start-up, corporate, agency/consultancy)
• Academic, professional, or life experience from outside the design field that enriches your perspective as a designer
• Has experience designing for Middle East or global regions

About frog

The frog studios in India build on the strengths of a multidisciplinary and international creative team established more than 5 years ago that has contributed to shaping design and UX as we know them today.

We collaborate with frog and Capgemini teams globally, specifically in the Middle East region, to drive product and service innovation from ideas to strategy to market, with a focus on Connected Experiences and Digital Platforms.

The team is working with Global 100 brands across key industries like Healthcare, Consumer Products, Fintech, Telco, Travel, Public Sector and Media to drive continuous business reinvention and innovation toward the cutting edge.

Application Instructions

As part of your application, a link or PDF of your portfolio of recent work is a must, highlighting your abilities and experience relevant to the role, with specific examples of how you work, think, collaborate, and contribute to great design outcomes. Please note that we are unable to accept any applications without a portfolio. frog is a global business with teams working from every corner of the world.

Equal Opportunities at frog

frog and Capgemini Invent are Equal Opportunity Employers encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status, or any other characteristic protected by law.

Work/Life Harmony

We understand that everyone has varied lives and we want you to have a great work-life balance. So, where possible, our Work Life Harmony policy will help you to work flexibly and juggle your work and home life.