Customer Support Specialist

3 weeks ago

Mumbai, India appsierra Full time

About the Role

We are looking for a Customer Support Specialist with hands-on experience in Invoice Extraction, Invoice Processing, and Document Data Annotation . The ideal candidate will have a background in working with structured/unstructured documents, data extraction tools, and providing customer support in finance or operations-related processes.

Key Responsibilities

  • Handle customer queries related to invoice extraction and processing with accuracy and clarity.

  • Support clients in resolving issues related to document processing workflows.

  • Review, validate, and annotate data extracted from invoices and other documents.

  • Ensure high accuracy in document-based data processing while meeting turnaround times.

  • Collaborate with technical teams to escalate complex cases and provide feedback for process improvement.

  • Maintain detailed logs of customer interactions, issues, and resolutions.

Required Skills & Experience

  • Mandatory: Prior experience in Invoice Extraction / Invoice Processing.

  • Experience in Data Extraction from Documents or as a Data Annotator for Documents.

  • Strong understanding of OCR tools, invoice formats, and document workflows.

  • Good communication skills (written & verbal) to interact with clients effectively.

  • Attention to detail and ability to work with large volumes of data.

  • Familiarity with support ticketing tools (Zendesk, Freshdesk, etc.) is a plus.

Qualifications

  • Bachelor's degree in Finance, Accounting, Computer Science, or a related field.

  • 1–4 years of relevant experience in customer support + document data processing.

What We Offer

  • Opportunity to work in a fast-growing, tech-driven environment.

  • Exposure to real-world document processing and automation solutions.

  • Career growth with cross-functional learning opportunities.

  • Customer Support Specialist

    3 weeks ago

    Mumbai, India Neelam Enterprise Full time

    WE ARE LOOKING FOR CUSTOMER SUPPORT SPECIALIST ANY GRADUATE WITH 1YEAR EXPERIANCE ON PAPER ANY HSC WITH 3 YEAR EXPERIANCE ON PAPER EXCELLENT COMMUNICATION SKILLS BEST SALARY DAY SHIFT NO CAB CANDIDATE NEED TO SPEAK WITH CUSTOMERS AND GENRATE LEADS Job Types: Full-time, Permanent Pay: ₹21, ₹23,000.00 per month Benefits: Health insurance Provident Fund ...

  • Customer Support Specialist

    5 days ago

    Mumbai, Maharashtra, India Neelam Enterprise Full time ₹ 2,52,000 - ₹ 2,76,000 per year

    WE ARE LOOKING FOR CUSTOMER SUPPORT SPECIALISTANY GRADUATE WITH 1YEAR EXPERIANCE ON PAPERANY HSC WITH 3 YEAR EXPERIANCE ON PAPEREXCELLENT COMMUNICATION SKILLSBEST SALARYDAY SHIFTNO CABCANDIDATE NEED TO SPEAK WITH CUSTOMERS AND GENRATE LEADSJob Types: Full-time, PermanentPay: ₹21, ₹23,000.00 per monthBenefits:Health insuranceProvident FundEducation:Higher...

  • Customer Support Specialist

    5 days ago

    Mumbai, Maharashtra, India Sterling Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    Company DescriptionSterling Outsourcing Sp. z o.o., established in 2006‑07, is a leading B2B business process outsourcing provider based in Poland, with its main operations inKrakówand an additional service hub inŁódź. With nearly two decades of service, Sterling serves a diverse portfolio of clients across the UK, US, EU, India and beyond. Key sectors...

  • Customer Support Specialist

    2 weeks ago

    Mumbai, Maharashtra, India appsierra Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About the RoleWe are looking for a Customer Support Specialist with hands-on experience in Invoice Extraction, Invoice Processing, and Document Data Annotation . The ideal candidate will have a background in working with structured/unstructured documents, data extraction tools, and providing customer support in finance or operations-related processes.Key...

  • Customer Support Specialist

    1 week ago

    Mumbai, India The Nielsen Company Full time

    We are presently looking for a  Customer Care Specialist to provide day-to-day support to new and existing customers. These activities require working with internal cross-functional technical groups and external customers business and engineering teams to drive successful delivery of customer implementations and proactively ensure the on-going success of...

  • Customer Support Specialist

    1 week ago

    Mumbai, India The Nielsen Company Full time

    We are presently looking for a  Customer Care Specialist to provide day-to-day support to new and existing customers. These activities require working with internal cross-functional technical groups and external customers business and engineering teams to drive successful delivery of customer implementations and proactively ensure the on-going success of...

  • IT Support Specialist

    3 weeks ago

    Mumbai, India Games24x7 Full time

    Company Description Games24x7 is an online gaming company headquartered in India, founded by New York University-trained economists Bhavin Pandya and Trivikraman Thampy in 2006. Backed by investors such as Tiger Global and The Raine Group, the company specializes in using behavioral science, technology, and AI to create an exceptional gaming experience. They...

  • IT Support Specialist

    2 weeks ago

    Mumbai, Maharashtra, India Games24x7 Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionGames24x7 is an online gaming company headquartered in India, founded by New York University-trained economists Bhavin Pandya and Trivikraman Thampy in 2006. Backed by investors such as Tiger Global and The Raine Group, the company specializes in using behavioral science, technology, and AI to create an exceptional gaming experience. They...

  • Customer Support Specialist

    1 week ago

    Mumbai, India Apport Software Solutions Private Limited Full time

    We are seeking a  Customer Support Specialist  The ideal candidate will have extensive experience in technical support, a deep understanding of SaaS platforms, and the ability to provide solutions to complex technical issues. You will play a crucial role in maintaining the highest level of customer satisfaction through expert resolution of technical...

  • Senior Customer Support Specialist

    1 week ago

    Mumbai, India Apport Software Solutions Private Limited Full time

    We are seeking a Senior Customer Support Specialist with a strong background in computer science or computer engineering. The ideal candidate will have extensive experience in technical support, a deep understanding of SaaS platforms, and the ability to provide solutions to complex technical issues. You will play a crucial role in maintaining the highest...