
Senior Director – Digital Experience
4 days ago
As the Senior Director – Digital Experience & eCommerce, you will spearhead the growth and evolution of our Dx and eCommerce delivery capabilities from India. This is a strategic role focused on building a world-class delivery hub that can scale rapidly, deliver innovation through AI and next-gen technologies, and eventually grow into a revenue-driving function through global client partnerships.
What you'll do
Establish & Lead the Dx & eComm in India: Build, scale, and lead a high-performing digital experience and eCommerce team from India. Embed delivery excellence, innovation practices, and strong governance into every layer.
Talent Development & Scalability: Build talent bench to allow more rapid scaling of DX and Ecommerce delivery
Platform & Technical Leadership: Develop expertise and certification capabilities across major eCommerce and Dx platforms (e.g., Adobe, Salesforce, Shopify, Magento). Work closely with platform partners to build channel strength.
Drive Digital Innovation & AI-Enabled Experiences: Bring AI and emerging technology into digital experience offerings. Enable AI Ways of Working, pilot automation, personalization, and customer experience enhancements.
Client Enablement & Revenue Growth: Collaborate with sales and global account teams to introduce Dx and eComm solutions to existing clients. Lead the capability narrative and drive penetration into new markets.
What you'll need
15+ years of experience in digital/eCommerce delivery, with at least 7+ years in senior leadership roles.
Proven experience in scaling global teams, building new service lines, and delivering transformation programs.
Deep expertise in Dx and eComm platforms, with ability to engage in both technical and strategic discussions.
Experience working in onsite-offshore delivery models with global clients.
Strong understanding of digital analytics, performance marketing, user experience, and conversion strategies.
Excellent stakeholder management, communication, and cross-functional leadership skills.
Demonstrated ability to grow client accounts, shape solutions, and influence deal wins.
Excellent communication and storytelling skills with a consultative and commercial outlook.
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