[Only 24h Left] Service Planning
1 month ago
Experience: 5 - 8 Years
Location : Gurgaon
Education : BE – Automobile / Mechanical
Major Activities:
Data Mining & Modelling
- Tracking of commodity dispersion of mechanical ROs getting closed in system- Region wise/dealer wise commodity sale understanding and management alerts generation- Data mining and analysis basis management direction- Basis past data, data models to be prepared to ensure data based actions area taken- Data based customer campaigns to be designed with marketing team to ensure maximum impact
Part pricing basis market study and data projection & Dashboards
- Part pricing to be done basis data modelling and ensuring data based approach to predict future GP gain due to part pricing.- Preparation of Dashboards for Management
Increasing penetration of Pre-paid maintenance plan, Extended warranty & RSA packages for increasing customer retention in channel
- Improving Dealer Dispersion by conducting reviews with field team- Bottom dealer improvement- Launching plans basis market & competition study- Enhancing dealer satisfaction
Designing and implementing schemes to increase PMP EW penetration
- Designing schemes basis market trend to ensure better penetration- Alignment with finance for roll out of scheme- E-decision submission and approval- Market communication- Payment to manpower basis scheme at the end of scheme period- Scheme Payout on time to dealer manpower- Scheme outcome analysis and future actions
PMP kitty monitoring and pricing strategy
- Ensuring Kitty is maintained at 70%- In case of spend more than 70%, product pricing working to be done (PMP only)- Monthly review with vendor on performance and operational parameters- Monitoring and working with
Ensuring Claim TAT under control
- Review and monitor service level TAT from supplier- Take customer centric decision to ensure service levels
Dealer training and control
- Ensuring 100% dealer sales manpower training on product- Ensuring dealer claim team is trained and is submitting claims on time.
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