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Service Planning
1 week ago
Position:
Service Planning & Marketing
Experience: - 8 Years
Location :
Gurgaon
Education :
BE – Automobile / Mechanical
Major Activities:
Data Mining & Modelling
Tracking of commodity dispersion of mechanical ROs getting closed in system
Region wise/dealer wise commodity sale understanding and management alerts generation
Data mining and analysis basis management direction
Basis past data, data models to be prepared to ensure data based actions area taken
Data based customer campaigns to be designed with marketing team to ensure maximum impact
Part pricing basis market study and data projection & Dashboards
Part pricing to be done basis data modelling and ensuring data based approach to predict future GP gain due to part pricing.
Preparation of Dashboards for ManagementIncreasing penetration of Pre-paid maintenance plan, Extended warranty & RSA packages for increasing customer retention in channel
Improving Dealer Dispersion by conducting reviews with field team
Bottom dealer improvement
Launching plans basis market & competition study
Enhancing dealer satisfaction
Designing and implementing schemes to increase PMP EW penetration
Designing schemes basis market trend to ensure better penetration
Alignment with finance for roll out of scheme
E-decision submission and approval
Market communication
Payment to manpower basis scheme at the end of scheme period
Scheme Payout on time to dealer manpower
Scheme outcome analysis and future actions
PMP kitty monitoring and pricing strategy
Ensuring Kitty is maintained at 70%
In case of spend more than 70%, product pricing working to be done (PMP only)
Monthly review with vendor on performance and operational parameters
Monitoring and working with
Ensuring Claim TAT under control
Review and monitor service level TAT from supplier
Take customer centric decision to ensure service levels
Dealer training and control
Ensuring 100% dealer sales manpower training on product
Ensuring dealer claim team is trained and is submitting claims on time.
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