Networking and Ccna
2 weeks ago
Providing in-depth technical support to customers through monitoring, localisation and remote repair
- Technical understanding of ‘solution’ level offerings, with ability to continually develop knowledge with new offerings
- Technically aware customer service engineers who demonstrate excellent customer care skills (e.g. owning, driving and communicating) such that customers that they call/call them are left "delighted" with the experience
- Cooperating with other levels of support (Technical Hubs, Platform teams and Suppliers)
- Manage supplier activities (e.g. proactively driving/escalating 3rd party agents to dispatch and repair faults to meet our service level agreements)
- Contributing knowledge and experience to help improve processes and systems through continuous improvement
**Job Types**: Full-time, Fresher
**Salary**: ₹29,000.00 - ₹30,000.00 per month
Schedule:
- Day shift
- Morning shift
Ability to commute/relocate:
- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)
**Speak with the employer**
+91 7807122095
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