Customer Support Executive

3 weeks ago

Lucknow, India Adda247 Full time

Company Description

Adda247 is one of the India's largest Vernacular Learning Platform, backed by investors like Google, Infoedge, WestBridge, Asha Impact, and JM Financials. Founded in 2016, Adda247 provides comprehensive learning solutions for over 500 exams, including Government Job exams, UPSC, IIT JEE, and NEET. With courses available in more than 12 Indian languages, Adda247 ensures accessibility to quality education for all, especially benefiting students from Tier II, Tier III, and beyond. Operating under three brands—Adda247, StudyIQ Education, and Sankalp Bharat—the company has become the go-to choice for aspirants across the country, serving over 40 million monthly users.

Role Description

This is a full-time, on-site role for a Customer Support Executive located in Lucknow. The Customer Support Executive will manage daily customer interactions through online support channels, resolve technical support issues, ensure customer satisfaction, and provide excellent customer service. They will also be responsible for addressing inquiries, troubleshooting problems, and maintaining a high level of customer support.

Qualifications

  • Customer Support and Customer Service skills
  • Customer Satisfaction and Online Support skills
  • Technical Support skills
  • Excellent communication and interpersonal skills
  • Ability to handle multiple tasks and work under pressure
  • Experience in the educational technology sector is a plus
  • Bachelor's degree in any field is preferred

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