Reservation Executive

3 weeks ago

Noida, India ADEO DISTINCTIONS & DIMENSIONS PVT LTD Full time

Position: Reservations Executive
Industry: Hotel & Hospitality
Location: Noida, UP
Experience: 1–3 years

Key Responsibilities

  • Reservation Handling
  • Manage room bookings via phone, email, hotel website, and OTAs (Online Travel Agencies).
  • Accurately input reservations into the Property Management System (PMS).
  • Guest Communication
  • Respond promptly to guest inquiries regarding availability, rates, packages, and promotions.
  • Confirm bookings, modifications, and cancellations with professionalism.
  • Assist with special requests (early check-in, late check-out, transfers, etc.).
  • Coordination with Departments
  • Collaborate with front office, housekeeping, and F&B teams for smooth guest experiences.
  • Work with sales and revenue management to optimize room allocation and occupancy.
  • Revenue Optimization
  • Upsell higher room categories and promote hotel services/packages to increase revenue.
  • Monitor booking channels to ensure competitive pricing.
  • Record Keeping & Reporting
  • Maintain accurate and up-to-date reservation records.
  • Prepare daily, weekly, and monthly reservation reports for management.
  • Customer Service & Problem Solving
  • Handle booking-related complaints or discrepancies with professionalism.
  • Ensure guest satisfaction through efficient and personalized service.
  • System & Channel Management
  • Manage room availability and inventory across OTAs , Expedia, MakeMyTrip, etc.).
  • Update rates, availability, and promotions in line with management directives.

Qualifications & Skills

  • Bachelor's degree in Hospitality, Hotel Management, or related field.
  • 1–3 years of experience in reservations/front office (hospitality industry preferred).
  • Knowledge of PMS (Property Management Systems) and OTA portals.
  • Strong communication, customer service, and problem-solving skills.
  • Ability to multitask and work under pressure.

Job Types: Full-time, Permanent

Pay: ₹20, ₹30,000.00 per month

Work Location: In person

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