Head of operations

3 days ago

Thane, India The Reliable Jobs Full time

We are looking for candidates from Fintech / Banking Industry only Key Roles and Responsibilities: • Manage end to end operational efficiency – to ensure smooth day to day running of platform operations catering to an evolving business scale. • Driving participant’s onboarding efficiency for a seamless and quicker onboarding process, processing of requests as per TAT and overall process adherence. • Ensure end to end NACH settlement process, Coordination with NPCI, CERSAI etc. is driven in line with applicable regulatory guidelines. • Ensure data reporting and relevant MIS are published to key management and all stakeholders regularly. • Customer Servicing & Grievance Handling redressal as per TAT to ensure best in class customer service. Automation Initiatives and Process Excellence: • Drive the project implementation to streamline processes, introduce automation enablers, improve customer experience and reduce operational costs. • Build and implement SOP s, optimize workflows and scalability across operations. People and Compliance Focus: • Lead the operations team ensuring a culture of innovation and continuous improvement. • Ensure operational processes are compliant with regulatory requirements , managing risk mitigation and internal audits including client data storage. • Cross functional collaboration with sales & tech to execute operational strategies that align with overall business goals. Ideal Candidate Profile 1. Pedigree : B. E./ B. Tech/Tech background with 10-15 years of experience of working in large scale operations/ payment operations. 2. Experience in fintech industry/digital lending expertise/Supply chain business/B2 B lending would be given due weightage 3. Keep track of digital trends and identify usage of futuristic enablers that can be adopted by the platform 4. Leadership and people management

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