![Tekvaly](https://media.trabajo.org/img/noimg.jpg)
L2 Support Engineer
1 week ago
We are seeking a talented and experienced L2 Support Engineer to join our growing technical support team.
You will play a critical role in providing exceptional technical support to our customers, resolving complex technical problems, and ensuring their satisfaction.
Responsibilities :
- Diagnose and troubleshoot escalated technical issues from L1 support engineers.
- Perform root cause analysis to identify the underlying cause of technical problems.
- Research, analyze, and implement solutions to resolve complex technical issues within defined Service Level Agreements (SLAs).
- Collaborate with product development and engineering teams to identify and implement long-term solutions.
- Document technical solutions and procedures for knowledge sharing and future reference.
- Provide clear and concise technical explanations to customers, both verbally and in writing.
- Effectively communicate with customers to understand their needs and manage their expectations.
- Continuously learn and stay up-to-date with the latest technologies and products supported.
- Identify opportunities for process improvement within the support organization.
- Contribute to a positive and collaborative work environment.
Qualifications :
- 4-6 years of experience in technical support, with a focus on L2 or similar roles.
- Strong understanding of networking concepts and protocols (TCP/IP, DNS, etc.).
- Experience troubleshooting hardware and software issues.
- Proficiency in a ticketing system and other relevant support tools.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills, with the ability to build rapport with customers.
- Ability to work independently and as part of a team.
- Excellent written and verbal communication skills.
- A customer-centric approach with a focus on providing exceptional service.
Educational Qualifications : Bachelor's/Master's
(ref:hirist.tech)-
L2 It Support Engineer
2 months ago
bangalore, India Nityo Infotech Full timeL2 IT Support EngineerRequirements •Should have worked in IT Support for 3 years to 6 years as L2 IT Support Engineer.•Should have the hands-on experience in the following areas.oITIL / ITSM processoWindows OS Image Creation and deploymentoPatch Management Lifecycle using SCCM toolsoVulnerability ManagementoApplication installation, and upgradeoZero-day...
-
L2 It Support Engineer
3 weeks ago
bangalore, India Nityo Infotech Full timeL2 IT Support EngineerRequirements •Should have worked in IT Support for 3 years to 6 years as L2 IT Support Engineer.•Should have the hands-on experience in the following areas.oITIL / ITSM processoWindows OS Image Creation and deploymentoPatch Management Lifecycle using SCCM toolsoVulnerability ManagementoApplication installation, and upgradeoZero-day...
-
L2 Network Support Specialist
3 weeks ago
bangalore, India Royal Cyber Inc. Full timeMandatory : L1 Support / L2 Support for banking clients. Good Communication ResponsivenessMandatory : L1 Support / L2 Support for banking clients. Good Communication ResponsivenessMandatory : L1 Support / L2 Support for banking clients. Good Communication Responsiveness
-
L2 Network Support Specialist
2 months ago
bangalore, India Royal Cyber Inc. Full timeMandatory : L1 Support / L2 Support for banking clients. Good Communication ResponsivenessMandatory : L1 Support / L2 Support for banking clients. Good Communication ResponsivenessMandatory : L1 Support / L2 Support for banking clients. Good Communication Responsiveness
-
L2 Support Engineer
2 weeks ago
Bangalore, India Tekvaly Full timeWe are seeking a talented and experienced L2 Support Engineer to join our growing technical support team. You will play a critical role in providing exceptional technical support to our customers, resolving complex technical problems, and ensuring their satisfaction.Responsibilities : - Diagnose and troubleshoot escalated technical issues from L1 support...
-
L2 Support
3 weeks ago
bangalore, India Nityo Infotech Full timeKindly find below JD and company detailsTech SupportL2 support handles the tickets that L1 routes to them. This support team can also generate tickets for any problem they notice. L2 support specialists have more skills, more experience in solving complicated problems relevant to them and can help L1 support people troubleshoot problems.(L2 Support)Job...
-
L2 Support
2 months ago
bangalore, India Nityo Infotech Full timeKindly find below JD and company detailsTech SupportL2 support handles the tickets that L1 routes to them. This support team can also generate tickets for any problem they notice. L2 support specialists have more skills, more experience in solving complicated problems relevant to them and can help L1 support people troubleshoot problems.(L2 Support)Job...
-
L2 Endpoint Engineer
1 month ago
bangalore, India POWER BRIDGE SYSTEMS PRIVATE LIMITED Full timeWe are seeking anexperienced L2 Endpoint Engineer to join our IT Services team. Asan L2 Endpoint Engineer you will be responsible for providingtechnical support and troubleshooting for endpoint devices. Youwill work closely with clients to ensure that their endpointdevices are functioning properly and meeting their business needs.Responsibilities: Provide...
-
L2 Application Support Engineer
3 weeks ago
Bangalore Metropolitan Area, India Yucca Scalian Group (Yucca IT Solutions) Full timeCandidates Profile : 5+ years of experience in L2 Application support Technical SkillsThe candidate should have a minimum of 5+ years of experience in L2 supportShould have atleast 2 years experience in Leading a teamWorking Knowledge of Java, JDBC, SQL and SQL queries is mandatoryA basic understanding of HTML is requiredA basic understanding of Linux,...
-
L2 Application Support Engineer
1 month ago
Bangalore Metropolitan Area, India Yucca Scalian Group (Yucca IT Solutions) Full timeCandidates Profile : 5+ years of experience in L2 Application support Technical SkillsThe candidate should have a minimum of 5+ years of experience in L2 supportShould have atleast 2 years experience in Leading a teamWorking Knowledge of Java, JDBC, SQL and SQL queries is mandatoryA basic understanding of HTML is requiredA basic understanding of Linux,...
-
bangalore, India Tech Mahindra Full timeDear All, We Have Urgent opening for .Net development + Support(L2/L3 Support) PFB JD also oral input from panel. We need .Net guys with development and L2/L3 support experience. (instead of looing for L1 and L2 support, look for Dev profiles with production support flavour.........with in their projects they will mention , worked on production fixes and...
-
L2 Support Engineer
3 weeks ago
Bangalore, India Cyitechsearch Full timeJob Description : About the Role :We are seeking a highly motivated and experienced AWS L2 Support Engineer to join our growing team. In this customer-facing role, you will play a critical part in providing exceptional technical support to our customers using Amazon Web Services (AWS). You will leverage your in-depth knowledge of AWS services and...
-
L2 Support Engineer
2 months ago
Bangalore, India Cyitechsearch Full timeJob Description : About the Role :We are seeking a highly motivated and experienced AWS L2 Support Engineer to join our growing team. In this customer-facing role, you will play a critical part in providing exceptional technical support to our customers using Amazon Web Services (AWS). You will leverage your in-depth knowledge of AWS services and...
-
Software Engineer L2-Support
1 month ago
bangalore, India Vinz Global Full timeJob Description We are seeking a highly skilled and experienced L2 Support Specialist to join our dynamic team.Work from office : Bangalore LocationTimings : 12pm to 9pmBachelor’s degree in computer science, Information Technology, or related field.Candidate should have 4+ Yrs. experience in L2 Supportknowledge of Java, JDBC, simple queriesBasic...
-
L2 Application Support
7 days ago
bangalore, India Tech Mahindra Full timeHi All, Looking for L2 Application Support. Education: BE/B.TECH. NOTE:- Not looking infrastructure support, Desktop support. Detailed JD:- Minimum of 3 to 5 years of technical support experience within a corporate environment Minimum of 3 to 5 years of technical support experience within a customer facing environment Experience with new solutions Cloud...
-
Technical Support Engineer L2
4 weeks ago
bangalore, India Tintri Full timeJob Description Job Title: L2 Support Engineer - Tintri Team Job Summary: Tintri builds storage. Those three words may not light your hair on fire … but it’s lighting up our customers’ lives. They are all excited about the agility of public cloud—AWS, Azure, etc.—and Tintri puts all that agility right inside their data centers....
-
Technical Support Engineer L2
3 weeks ago
bangalore, India Tintri Full timeJob Description Job Title: L2 Support Engineer - Tintri Team Job Summary: Tintri builds storage. Those three words may not light your hair on fire … but it’s lighting up our customers’ lives. They are all excited about the agility of public cloud—AWS, Azure, etc.—and Tintri puts all that agility right inside their data centers....
-
Shared Cache
3 weeks ago
bangalore, India Tenstorrent Full timeThe Tenstorrent team combines technologists from different disciplines who come together with a shared passion for AI and a deep desire to build great products. We value collaboration, curiosity, and a commitment to solving hard problems. Find out more about our culture.Shared Cache / L2 Verification Engineer:Experienced engineer focused on L2/Shared Cache...
-
Shared Cache
2 months ago
bangalore, India Tenstorrent Full timeThe Tenstorrent team combines technologists from different disciplines who come together with a shared passion for AI and a deep desire to build great products. We value collaboration, curiosity, and a commitment to solving hard problems. Find out more about our culture.Shared Cache / L2 Verification Engineer:Experienced engineer focused on L2/Shared Cache...
-
L2 VMware Support Engineer
3 weeks ago
Indore/Pune/Chennai/Bangalore/Vadodara/Baroda/Anywhere in India/Multiple Locations Tekfortune IT India Pvt Ltd Full timeTitle : VMWare L2 Support Engineer Experience : 4-7 years Work Location : Pune, Bengaluru, Indore, Chennai, Vadodara / Remote is also open Notice Period : Immediate to 30 Days Max only Interview Process : 1 Internal + 1or2 Client Job Summary : 4+ Years of Exp. Should be able to work in rotational shifts as this project will be of 24 X 7 365 days. ...