Hiring for .Net development + Support(L2/L3 Support)

1 week ago

bangalore, India Tech Mahindra Full time

Dear All,



We Have Urgent opening for .Net development + Support(L2/L3 Support)


PFB JD also oral input from panel. We need .Net guys with development and L2/L3 support experience.

(instead of looing for L1 and L2 support, look for Dev profiles with production support flavour.........with in their projects they will mention , worked on production fixes and Change requests

we need people who have atleast 1 project or 3 yrs of development + bug fixing experience and any monitoring

monitoring tools is major.....any tools like Tidal, Batch monitoring , Unix and Python and Azure Cloud experience, Nightly Batches, arranging Brindge calls, Traiging, sending Notifications and Status Emails, FTP and SFTP

the proiles you send are more of L1 support but we need people for L3 support and L2.........peole try to expose their resumes by adding L2 and L3 but they need to mention activities over there....

acomplete support profile will not work.............we need some development experiences for this range of 8+ yrs)

Job Description:

• Lead Application maintenance and operations support related to Application Hosting, Backup, Data Loads etc.

• Review Application issues, Monitoring and logging, Performance, Availability, etc.

• Maintain schedules, plan the activities, release deployments, communicate to the relevant stakeholders.

• Provide command center communications, own communication for production issues and including improvement opportunities

• Possess Deep understanding of how the systems work and perform troubleshooting, responding to assistance requests and handling

technical issues.

• Able to identify root cause of technical issues and provide solutions.

• Develop and maintain documentation for support processes and procedures

• Prepare shift rosters and on-call rotation for after-hours support, maintain accurate L2 on-call list.

• Handle escalations and serve as the POC for SLA reporting

• Identify and implement potential process improvements and automation

• Must have 8+ years previous experience in a technical support role and possess strong interpersonal skills.

• Must hold a degree in Computer Systems/, IT or any other related fields

• Certified in ITIL – Foundation, Azure fundamentals

• Must have knowledge of IT platforms and programming languages including Oracle, .Net, Java, Dell Boomi, Tableau, Python, R, SharePoint


Notice period : < 30 Days

Location : Bangalore,Chennai,Hyderabad,Pune,Noida


interested candidates please share the CVs to




Regards,

Anuradha.T

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