Principal Specialist- Customer Services

Unspecified Who we are Pratt & Whitney, an RTX business, is working to once again transform the future of flight designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious. Come ready to explore and you’ll find a place where your talent takes flight – beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future. At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond? What Our Expectations are In Customer Programs, we believe that everything starts with our people. We foster a learning organization by providing opportunities for development, growth and empowerment. We establish our products and services as the customer preferred choice by delivering world-class product & service dependability and targeted customer outreach. We enable customer relationships through intense market focus and we develop customized solutions. We augment all of this by using technology, striving for proactivity, committing collectively, and always acting with integrity and respect. The P&WC engine programs are powering 5 engine markets: Regional turboprop aircrafts, General aviation aircrafts, Business jets aircrafts, Helicopters and Auxiliary power systems on larger aircrafts, which help connecting people and economies around the world. Function Description As a Principal Specialist in the Customer Programs team, you will be responsible for addressing the in-service quality and cost drivers for General aviation, Business aviation, Regionals and Helicopter programs. Leading a team of experts, you will have the opportunity to participate and lead integrated product teams (IPT) and influence the mitigation and corrective action on a part / engine, which could affect the safety, reliability, maintainability & availability of a product or the cost of operation of P&WC engines. You will also be expected to act as a coach and mentor to the customer program technical team and act as a customer program expert with your peers. What You Will Do: Be a customer program expert for analyzing fleet issues, operators concern and drive the team to address them effectively Be a customer program expert for the front-line team & provide program knowledge to prepare for conferences and customers dedicated technical reviews Develop people through technical training and coaching, wherever required provide technical guidance and technical judgements to engineers Ensure adherence to Quality & ensure processes are in compliance with Customer Service Operating Procedures (CSOP) Deliver Process Improvements & drive Best Practice’s across the program Produce and maintain Capability Development roadmap for the customer program team / fleet Enable compliance with Airframe OEM, Operators and Airworthiness authorities’ obligations Ownership of fleet Performance - including safety, reliability, maintainability and availability of the engines in service Drive customer program performance KPI’s to improve customer’s experience Work closely with customer program manager and CoP manager to identify and manage risks Qualifications You Must Have: Bachelor’s/ Master’s in Aeronautical or Mechanical Engineering degree with 5 to 8 years of experience Experience user of the Microsoft Office (Word, Excel, PowerPoint) Knowledge of Lean tools and concepts Understanding of the aerospace industry, aero engines and good analytical capabilities Proven track record of pro-activeness and taking accountability for his/her own work and supporting others where required to achieve success  Good interpersonal skills with a positive outlook when presented with challenges. Ability to communicate with senior management and to challenge peers and seniors when required. Ability to lead large and/or complex technical work packages and deliver successfully and to quality. Demonstrated focus on driving quality, compliance and continuous improvement Proven track record of making good decisions based on limited information and working with ambiguity. Ability to define and implement plans that achieve the business intent without being given detailed instructions Ability to work under pressure and prioritize work effectively Good team building and team management skills and ability to lead without authority and influence multiple stakeholders to achieve desired result Work Location: Bangalore Travel: No travel requirement Employment Type: Full-time This position follows a hybrid working pattern, with in-office presence during the day and partial work-from-home hours in the evening to support collaboration with global teams. Flexibility to support outside standard office hours may require occasionally, based on project or stakeholder needs.