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Front Office Manager

4 weeks ago

Delhi, India NuLife hospital Full time

Key Roles & Responsibilities:1. Patient Reception & Registration

· Supervise the registration and admission process of OPD/IPD patients.

· Ensure accurate data entry and documentation during patient registration.

· Handle patient inquiries with professionalism and empathy.

· Monitor the appointment scheduling process to minimize waiting time.

· Financial counselling/Plan/Treatment charges to be given to the patient initially.

· To check and verify the Day Book entries daily, ensuring that all patient transactions are accurately recorded and reconciled.

· Ensure the refund requisition to be submitted to finance department regularly.

· To conduct daily rounds of the hospital to review facility conditions and ensure patient services are being delivered as per standards.

· To focus on converting inquiry leads into admissions and contribute to generating revenue for the hospital.

2. Staff Management & Coordination

· Lead, train, and supervise front office executives, receptionists, and help desk staff on regular basis.

· Ensure adherence to grooming, behaviour, and communication protocols.

· Prepare duty rosters and ensure adequate staffing for all shifts.

· Address internal conflicts and grievances in a timely manner.

3. Operational Management

· Ensure timely patient discharges and admissions as per consultant instructions.

· Coordinate with departments (billing, nursing, diagnostics, etc.) for seamless patient experience.

· Oversee waiting area cleanliness, patient flow, and queue management.

· Ensure patients are guided correctly for tests, consultations, and treatments.

4. Service Excellence

· Maintain a welcoming and respectful environment for patients and visitors.

· Monitor and improve patient satisfaction scores through regular feedback collection.

· Train the team in soft skills, complaint handling, and service etiquette.

5. Compliance & Documentation

· Ensure front office staff adheres to hospital policies, SOPs, and patient care protocols.

· Maintain all records and registers as per hospital and NABH norms.

· Report daily footfall and admission/discharge data to higher management.

· Maintain confidentiality of patient data and comply with hospital privacy policies.

6. Issue Resolution

· Act as the first point of escalation for any patient grievances or staff issues.

· Ensure timely resolution and report major concerns to the Hospital Administrator.

· Monitor delays or bottlenecks in patient handling and resolve operational gaps.

Interested Candidate may apply on

Job Type: Full-time

Pay: ₹30, ₹60,000.00 per month

Work Location: In person