Assistant Front Office Manager

20 hours ago

New Delhi, India Jalakara Full time

Position: Assistant Front Office Manager Location: Kahani Paradise, Gokarna Kahani Paradise is a boutique luxury hotel set on the stunning coastline of Gokarna. We are looking for a dynamic and motivated Assistant Front Office Manager to join our team and ensure seamless guest experiences while supporting the overall management of the Front Office operationsKey ResponsibilitiesAssist the Manager in overseeing daily front office operations including reception, reservations, guest services, and concierge. Ensure a warm, professional, and memorable welcome for every guest. Handle guest concerns and requests efficiently, ensuring high levels of guest satisfaction. Maintain and enforce SOPs for front office procedures, check-in/check-out processes, and guest interactions. Manage and train front office staff to deliver exceptional service. Work closely with Housekeeping, F&B, and other departments to ensure smooth coordination. Assist with billing, cashiering, and night audits, ensuring accuracy in front office accounts. Manage and optimize PMS / POS systems for operational efficiency. Support in preparing front office reports and tracking guest feedback. Maintain effective vendor, travel agent, and OTA relations where required.Candidate Profile2–4 years of front office experience in luxury or boutique hotels. Prior exposure to PMS (Property Management Systems) and POS systems. Strong interpersonal, communication, and problem-solving skills. Organized, detail-oriented, and comfortable in a hands-on role. Knowledge of hotel administration basics (billing, guest folios, reporting). Flexible, willing to work in a remote luxury destination with a small, close-knit team.What We OfferOpportunity to be part of a unique boutique luxury property in one of India’s most beautiful coastal regions. A challenging yet rewarding work atmosphere with scope for professional growth. Accommodation and meals on site.

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