Front Office Manager

3 weeks ago


Parliament House Delhi, India Hotel Grand Godwin Full time

Job Summary

As a Front Office Manager, you will be responsible for overseeing all aspects of the front office operations to ensure exceptional guest service and satisfaction. You will play a key role in managing the front desk staff and maintaining a welcoming environment for guests.

Responsibilities

  • Manage and supervise front desk staff, including training and scheduling
  • Ensure smooth check-in and check-out processes for guests
  • Handle guest inquiries, requests, and complaints promptly and professionally
  • Maintain accurate records and accounts of all front office activities
  • Coordinate with other departments to ensure seamless guest experiences
  • Implement and enforce hotel policies and procedures
  • Monitor and maintain the cleanliness and organization of the front desk area

Experience

  • Previous experience in a front office or hospitality management role
  • Proficiency in phone systems and customer service practices
  • Multilingual abilities are a plus
  • Familiarity with night audit procedures is advantageous
  • Strong guest relations skills with a focus on providing exceptional guest services

Job Type: Full-time

Pay: ₹20, ₹25,000.00 per month

Benefits:

  • Flexible schedule
  • Food provided

Education:

  • Higher Secondary(12th Pass) (Preferred)

Experience:

  • Microsoft Office: 1 year (Preferred)
  • total work: 2 years (Preferred)

Language:

  • English (Preferred)

Work Location: In person


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