Senior HR Service Delivery Representative

Description The HR Operations Associate acts as the first point of contact for current and former employees, HR teams, and internal/external stakeholders across the US and APAC regions. The role provides support for inquiries related to HR policy and process, HR Technology, Payroll, Benefits, Compensation, Talent, Mobility, and Immigration, and assists with the execution of HR Programs. Key Accountabilities Employee Lifecycle Support Support full-cycle employee administration, including transaction processing in Workday (new hires, promotions, transfers, terminations, and data updates). Prepare and review documentation to ensure accuracy and compliance with company policies and applicable regulations. Continuously identify opportunities to streamline processes and enhance the employee experience. Onboarding Assist with the onboarding process by collecting, reviewing, and maintaining new hire paperwork to ensure accuracy and completeness. Create and update employee records in Workday, maintaining confidentiality of sensitive employee information. Support pre-employment processes such as background checks and document verification. Background Check Coordination Coordinate and manage the end-to-end background verification process for new hires. Initiate checks as required, review results, and communicate outcomes to the appropriate stakeholders while ensuring compliance with company policy. Payroll & Benefits Administration Provide Tier 1 payroll support, including assistance with payroll reimbursements and basic queries. Support employees with benefits enrolment and provide guidance on the process. Collaborate with internal teams and benefit providers to ensure smooth and timely resolution of employee requests. HRIS / Workday Support Act as the first point of contact for Workday-related questions and issues. Provide guidance, troubleshooting, and basic training for employees and HR colleagues. Ensure data accuracy, timely entry, and compliance with confidentiality and data protection regulations. Employee Records Management Maintain up-to-date and accurate employee records in Workday. Follow data protection protocols and maintain strict confidentiality of employee information. Query Management Respond to employee and manager inquiries regarding HR policies, procedures, payroll, benefits, onboarding, and offboarding. Provide clear, professional, and timely communication through email and other channels. Escalate complex issues to senior HR team members or relevant departments when needed. Coverage Area Coverage areas are allocated based on business requirements and may evolve over time. Associates may be cross-trained to provide back-up support for colleagues or other regions as required. Requirements & Qualifications Education: Bachelor’s degree in Human Resources, Business Administration, or related field preferred. Experience: 1–3 years of work experience in US HR Operations or Shared Services, preferably in HR, payroll, or benefits administration. Communication: Exceptional written and spoken English communication skills are a must. Technical Skills: Experience with Workday or other HRIS platforms; proficiency in Microsoft Office Suite (Excel, Word, Outlook). Attention to Detail: Strong organizational and analytical skills with a focus on data accuracy. Shift: The position requires working in US shifts (6:00 PM IST to 3:00 AM IST) to support US-based employees and teams. A night shift allowance will be provided. The role will follow the US holiday calendar. Personal Attributes: Customer-focused, Takes Ownership, proactive, perform under pressure, dependable, and able to handle confidential information appropriately. Stakeholder Management – Ability to manage & appraise all the key stakeholders well & in line with our way of working. Work Schedule Shift: US Shifts (6 PM IST to 3 AM IST) Location: Hybrid.