Team Lead

2 weeks ago

Chennai, India HCLTech Full time

Excellent Opportunity with HCLTech We are looking for a candidate with Dispute Management experience.

Designation: Team Lead

Work Location: Chennai

Shift: Night Shift

Education: Graduation is Mandatory

Date:23rd & 24th Aug

Contact person: Sobiya

Description:

  • Oversee daily operations of the dispute management team.
    • Set performance targets and monitor KPIs.
    • Lead root cause elimination projects across departments.
    • Partner with IT to enhance dispute resolution tools and systems.
    • Develop training modules and conduct workshops.
    • Present dispute trends and risk areas to senior leadership.
    • Ensure compliance with internal controls and external regulations.
    • Manage stakeholder expectations and service delivery.

Required Skills:

  • Team Leadership Supervise daily operations and performance.
    • KPI Management Define and track dispute resolution metrics.
    • Cross-Departmental Influence Drive collaboration across business units.
    • Automation & Digitization – Lead initiatives to streamline dispute handling.
    • Strategic Thinking – Align dispute management with business goals.
    • Risk Management – Identify and mitigate financial and reputational risks.
    • Presentation Skills – Deliver insights and recommendations to leadership.

Please Walk-in with 2 copies of your resume with an ID proof

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